Customer Service Manager

Patricia A. Harrington

**** ******** **** ****** ********, GA 30038 678-***-****/ 404-***-****

E-mail:**********@***.***

Office Manager/Administrative Assistant/Claims Trainee

To secure a rewarding position and make a positive contribution

utilizing my professional experience, leadership, attention to

detail and problem solving abilities and be instrumental in the

growth and success of a dynamic organization.

Professional Experience

Great American Insurance Company, Marietta, GA

Processing Supervisor, November 2007 to April 2010

. Supervised 5, Customer Service Representatives in the

Property & Inland Marine division.

. Monitored workflow, attendance, and provided excellent

customer service to internal and external customers.

Tracked PTO days for all non-exempt staff and approved bi-

weekly time cards.

. Monitored CSR logs for adequate production and premium

volume.

. Prepped and scanned all incoming requests from external

clients for Indexing. Provided monthly reports to

division manager and underwriting staff.

. Assisted home office accounting department with reconciling

open balances 90 days and older.

. Facilitated monthly Team Alignment meetings with CSR's and

provided division manager with recommendations.

Responsible for all non-exempt performance reviews.

. Processed expense reports, check requisitions, inventory,

office supplies, and other office duties as required.

Well Star Cobb Hospital, Marietta, GA

Patient Access Specialist, October 2009 to

January 2010

. Collected patient's co-payments, deductibles, and out of

pocket expenses. Set up payment arrangements up to twelve

months.

. Post payments to patient's accounts.

. Assigned Medicaid numbers to all newborns

. Posted cash payments on General Ledger. Ran credit card

payments and balanced out credit cards and cash payments at

the end of each day.

. Ran daily collection reports for PFS manager's review.

BMW South Atlanta, Union City, GA

Customer Service Manager, September 2006 to November 2007

. Contacted customers regarding recent service experience

documented all responses and outlined findings, printed

daily reports using Reynolds & Reynolds for review by

service manager.

. Assisted Cashiers in setting appointments, closing repair

orders, and accepting payments from customers.

. Balanced and closed credit cards, cash, and checks posted

in mainframe. Ran reports and prepared balance sheet for

accounting, made daily deposits for retrieval by accounting

department supervisor.

Ranstad Temporary Service, Conyers, GA

Temporary Assignment's - November 2005 to

September 2006

Crawford and Company Insurance, (Temporary Assignment) Atlanta,

GA

Claims Representative/Accounting Representative, October 2004 to

November 2005

. Responsible for taking claim information over the phone and

setting up claim files.

. Reviewed insurance coverage and assigned claim to the

appropriate claims Adjuster.

. Provided customers with their claim number and set

appointments for the Adjuster.

. Reviewed 1099 and W9 forms for accuracy, entered tax

information into E-comply and SISDAT. Re-issued corrected

1099s and processed Worker's Comp policies, input claims

into XACT Analysis.

RSUI Group, Inc., Atlanta, GA

Technical Support Supervisor, October 2003 to August 2004

. Supervised 29, non-exempt employees in the commercial

Property department.

. Maintained monthly production reports for the CEO and other

administrators

. Tracked attendance, paid time off, production, administered

annual reviews, and salary increases.

. Improved staff morale by creating a positive team

atmosphere, which resulted in policies and endorsements

issued in less than thirty days.

General Star Management Company, Atlanta, GA

Assistant VP of Administration, April 1991 to March 2002

. Supervised 15, non-exempt employees in the commercial

Property and Casualty department.

. Successfully planned and implemented new start up branch in

Atlanta for the Southeast Division, project deadlines met

in a timely manner.

. Managed and negotiated prices with various vendors.

. Assisted the IT department in setting up new computers and

software

. Responsibilities included facilities and administrative

operations, coordinated new hire set-up systems utilizing

IT security.

. Human Resources liaison, responsible for interviewing,

setting up background checks and outlining other company

benefits.

. Negotiated fees and terms with clients, made job offers,

salary and other compensation.

. Set up all new hire files and forwarded original files to

Stamford, CT office.

General Reinsurance Corporation, Stamford, CT

Accounting Supervisor, December 1975 to April 1991

. Supervised 7, non-exempt employees in the Accounting

Services Department

. Processed Foreign and Domestic Treaty accounts with premium

of $100,000 or higher

. Posted account receivables to the mainframe

. Processed accounts payable requests

. Reconciled checks, balanced entries booked daily and

monthly for five branches.

. Processed Facultative and Treaty claims. Trained all non-

exempt staff and assisted in salary planning.

Education

Shaw University, Raleigh, NC 1968-1969

Port Chester High School, Port Chester, NY 1964-1968

INS 21 & 22 (completed)

Intro to Insurance (certificate)

Reinsurance Basics (certificate)

Effective Interviewing Certificate (Cornell University)

Microsoft Office - Excel, Word, and Power

Point (certificates)

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