Administrative Assistant Customer Service

KRISTI K. YOUNG

**** *************-*** ****** ****

Jamestown, Ohio 45335

Mobile: 937-***-****

Email: *********@*****.***

OBJECTIVE Seeking a challenging position in the administrative field that

will expand upon my experience as an office professional.

WORK

EXPERIENCE

Wilberforce University, 1055 N. Bickett Road, Wilberforce, OH

2010-current

Administrative Assistant/ Marketing and Admissions Director for

the Graduate Rehabilitation Counseling Program

. Executive level administrative functions including arranging

travel/meetings/event planning

. Disseminating all email/written and phone communication on

behalf of Program Director

. Primary contact point with staff/faculty/students/alumni and

advisory board

. Representing the program at meetings, career and education

fairs and expos and speaking engagements

. Handling of all vendor issues, input of purchase

requisitions, obtaining quotes and facilitating vendor

services

. Input and management of confidential student records and data

. Preparation and publication of bi-annual program newsletter

to be distributed community wide

. Direct support of Program Director and Program

Faculty/Adjunct Professors

. Supervision of three work study students/Program Assistants

per semester

. Interdepartmental communication and collaboration with

Information Technology, Bursar's office, Financial Aid,

University Admissions, President's office, Human Resources,

and all Undergraduate Program Faculty/Staff

. Incorporating the successful completion of an internal self

study process which resulted in 8 years of full accreditation

for the Program

. Extensive preparation of annual grant report, resulting in

ongoing funding for the Program

*Worked for Wilberforce University President Patricia Hardaway

at her request from May through June during summer furlough

period, while maintaining regular grad program work load.

Tremac Corporation, 550 Bellbrook Avenue, Xenia, OH

1998-2009

Administrative Assistant, 2002 to 2009

. Preparation of all customer invoicing and ongoing customer

support

. Maintenance of all billing records, both computerized and

manual

. Scheduling and facilitating product shipments both nationally

and globally

. Resumed management of multi line phone system after company

restructuring eliminated the position of receptionist in 2003

. Completion of export documentation, including NAFTA

compliance

. Development and administration of human resource employee

training, including:

o Diversity in the Workplace

o Workplace Violence

o Sexual Harassment

. Development and incorporation of Employee Handbook utilizing

Microsoft PowerPoint

. Assisting in event planning and employee training for company

safety training for OSHA mandatory programs,

including:

o MSDS

o Hazardous Materials and Right to Know

o Hearing Conservation

o Eye Safety

o Emergency Evacuation/Severe Weather

. Development of Emergency Evacuation escape route map for use

in Emergency Evacuation plan

. Conversion of customer tracking information from written to

computerized format using Microsoft Excel

. Key contact for newly expanded customer base locations in

China, Ireland, Belgium, Berlin, Mexico, France and India

. Primary support for President and General Manger, Production

Manager and Chief Financial Officer

. Streamlining of product purchasing system, reducing office

supply costs by 40%

Payroll/Accounts Payable Administrator, 2000 to 2002

. Preparation of payroll for main corporation and sister

company

. Reconciliation of payroll taxes including weekly, quarterly

and yearly returns

. Handling of human resource issues associated with payroll,

including attendance, insurance issues and vacation

scheduling

. Instrumental in facilitating improvements to corporate Open

Door Policy

. Preparation and publication of personnel newsletters for main

entity and sister company

. Data entry, verification and payment of all vendor invoices

. Daily phone and email communication with sister company to

ensure appropriate information flow

Receptionist, 1998 to 2000

. Preparation and distribution of all company communications

including memos, letters and faxes

. Basic customer service

. Greeting customers, vendors and visitors

. Telecommunications, to include management of multiple phone

lines

. Ordering of office supplies and stationary

. Research of vendors and recommendation based on value and

product quality

. Email communication and internet research for all departments

. Mail organization and distribution

. Assisting all departments as needed with general office tasks

Greene County Board of Elections, Dayton Xenia Road,

Xenia, OH

Data Entry Assistant, October and November 2008 (part time,

seasonal)

. Inspection of voter registration forms for accuracy

. Utilization of county database to ensure timely input of

absentee requests

. Responsible for reporting duplicate registrations, address

discrepancies or erroneous information on registrations

. Inspection and computation of ballots on election day

SPECIALIZED

EDUCATION

Currently enrolled in University of Phoenix, pursuing an Associate's Degree

in Psychology

Have maintained a 4.0 GPA during all coursework

Have successfully completed advanced typing courses, courses in

Intermediate Word, Excel and Publisher

Contact this candidate