Customer Service Quality Assurance
Resume:
Tomiko Cannon
**** ****** ****** ****. ***. #***
Kennesaw, GA 30144
*************@*****.***
[pic]
Greetings Hiring Personnel,
I am an individual seeking part time or full time employment. I am
interested in temporary assignments as well as long term and permanent
positions.
I am a certified forklift driver and I have call center and customer
service experience. I also have general office and clerical skills and I
am very adaptable and a quick learner.
I am seeking positions that are administrative, general office, call
center, customer service, warehouse and forklift operation. I would also
be interested in discussing other opportunities that are available.
The following resume will provide details about my skills, qualifications
and work history. I hope that what you review will be of interest to you
and your company or agency.
Thank you for your time,
Regards,
Tomiko Cannon
Tomiko Cannon
3350 George Busbee Pkwy. Apt. #302
Kennesaw, GA 30144
*************@*****.***
678-***-**** [pic]
SUMMARY:
I'm an Exceptional multi-tasking, problem solving, communication, and
interpersonal skills worker. Enjoys working in a fast paced environment.
I'm very productive and responsible. Works well with groups and
individuals with diverse backgrounds in various business environments. I'm
a dependable and reliable asset to any company.
SKILLS/QUALIFICATIONS:
Customer Service/Sales, Call Center, Proficient in business/office, data
entry and 10 key, Forklift Driver, Inventory, Package Handler, Willing to
learn and handle any tasks necessary
SOFTWARE AND LICENSES:
MS Word, MS Excel, MS PowerPoint, Corel and SAP, Experienced forklift
operator
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JOB EXPERIENCE:
Verizonwireless Kennesaw, GA, February 2009
Trainer Coordinator/Customer Service Representative/Sales/FloorSupport
* Respond and search account information to satisfy customers
* Assist with changes and new devices to accommodate
* Add and change account information when requested
* Recommend better suited options to make clients happy
* Sale telephone devices to fit customers needs
* Assisted agents when help is needed
* Billing
* Taught up to 40 new hires to become CSR
* Tier 1 Troubleshooting
Directory Distributing Associates/PMI, Duluth, GA, June 2008 - February
2009
Mailroom Associate
* Assembled and packaged telephone books to businesses and residents
* Recorded and shipped production to customers
* Documented and labeled addresses for shipments
Excell, Tallahassee, FL, October 2005 - November 2007
Customer Service Agent/Sales
* Conferred with customers by telephone in order to provide accurate
information
* Received and directed heavy volumes of phone calls
* Organized and established work assignments with detailed information
* Developed a successful, professional approach to provide top quality
customer service
* Obtained appropriate assistance, materials and resources for work
* Recommended improvement in methods of procedures as needed
* Communicated with customers and suppliers to amicably resolve disputes
Cut & Sew, Dublin, CA, January 2000 - March 2003
Packer/QA/Lead
* Forklift Driver
* Quality Assurance
* Inventory Management
* Shipping/Receiving & Packing
* Loading & Lifting
* Team Leadership and Direction
EDUCATION:
Gadsden High School, 1983-1987, graduated 1987
Gadsden Business College, 1990-1992
Gadsden Trade School,1997
Dublin Vocational Trade School, 2002-2003
Tallahassee Business Trade, 2004-2005
Tallahassee Community College, 2005-2006
CERTIFICATES:
Business Math Certificate, 2006
Business Education Certificate, 2005
Microsoft Word Certificate, 2003
Forklift Certificate, 2002
Fine Arts I, 2002
Job and Life Skills, 2002
Pre-Employment Competencies, 2002
Parenting, 2000
Accounting I, 1997
Contact this candidate