Customer Service Quality Assurance

Location:

Posted:

September 18, 2010

Robert Ortega

El Paso, Texas *9927

Email:abkz7u@r.postjobfree.com

Objective

To obtain a customer service at a top-notch company and utilize the skills

I have obtained through previous work experience.

Employment History

. Affina (Call Center) January 2007- May 2010 El

Paso, Texas

Quality Assurance Representative/ Bilingual Customer Service Representative

Inbound call center responsible for answering billing questions for a

national telephone company. After answering billing questions, as a rep

your main duty was to offer various services affiliated with the telephone

company. After a year as a CSR, I was promoted to the quality assurance

department. In my role as a quality assurance representative I was

responsible for monitoring and evaluating 100 calls on a weekly basis as

well as provide feedback for such calls.

Education

. EPCC (El Paso Community College)

Education major with 30 credits

. Socorro High School

Abilities

. Three years of customer service and sales experience

. Bilingual 100%: read, speak and write Spanish and English

. Excellent written and verbal communication skills

. Extremely productive in high volume, high stress environment

. Internet/ Web page development