Customer Service Representative
Resume:
MEMPHIS TN *****
abkz62@r.postjobfree.com
DOROTHY LEE PRICE
OBJECTIVE
An opportunity to work in a progressive company that offers growth, and
who are open to new challenges. An organization that invests in their
development, and gives colleagues immediate, convenient assess to
information and resources they need to excel and advance.
QUALIFICATIONS
Ability to thoroughly research, analyzes situations, propose solutions, and
coordinate projects to meet deadlines. Excellent oral, and written
communication skills, as well as customer service and telephone skills.
Dependable, responsible, and industrious. An organized person who is
able to work independently or as part of a team. A positive attitude and
flexible, computer literate with leadership and decision making abilities.
EDUCATION
Delta College University University Center MI
Computer Information and Systems Technology
Delta College University University Center MI
Certificate in Phlebotomy
Great Lakes Junior College Saginaw MI
Associates Degree in Legal Secretary
WORK EXPERIENCE
01/2010 Present Regional Adjustment Bureau, Memphis TN
Collector
Collecting on past due credit card accounts through an automatic
dialer. Utilize daily contacts and skip tracing efforts.
Negotiating and providing acceptable and convenient payment
arrangements. Using multiline phones. Conveying calls within
department. Ability to deal with irate customers. Using internet
information to locate debtors.
res.07/2007 12/2009 Sedgwick CMS Memphis TN
Customer Service Representative
Acts as primary liaison with customer in solving problems
related to the application process and service. Communicates clearly and
professionally with the customer by telephone and/or written
correspondence regarding all aspects of claims process. Educates and
informs the customer by telephone, written correspondence and/or the
claims system about the documentation required to process a claim,
required time frames, payment information and claim status. Enters verbal
and written application information that meets both the internal and
external customer's requirements accurately into the claims management
system. Assigns new claims to the appropriate claims handler. Directs
customer calls to the correct person at all locations handling offices.
Participates in and maintains a quality service culture within the Customer
Service Team. Supports the Total Performance Management initiative.
02/07 07/07 PFS Web, Memphis TN
Customer Service Representative
Answering inbound calls from customers. Handling customers
questions, issues, and inquiries, with a high degree of courtesy and
professionalism. Utilizing a variety of systems and web based tools to
research and resolve customer issues. Provide pricing and service
information. Using computer system to input orders. Working in a team
environment.
10/06 01/07 Jabil, Memphis TN
Team Leader
Coordinate and organize line workload and staffing, depending on product
priority. Ensure work meets or exceeds company standards. Ensure line
personnel are thoroughly trained, certified and performing their assigned
functions. Track production and ensure all deadlines and schedules are
met. Adhere to safety rules. Direct and monitor employee’s production.
11/05 09/06 Technicolor, Memphis TN
Lead Material Handler
Prepare work orders for completion. Make sure all products are available
before starting orders. Direct and monitor employees work, pay close
attention to details of work load, communicate with other employees to
make sure supplies are ready and available, checking orders using
computer system, checking for consistency and accuracy in employees
work.
05/04 11/05 Hemlock SC, Hemlock MI
Table Leader
Supervised a staff of 4 8 in production of polysilicon for distribution to
customers. Train new employees in learning company process. Monitor
employees work for completeness.
Available upon request
Contact this candidate