Customer Service High School
Resume:
Cassandra Rochelle Fetters
Apartment #438
Albuquerque, NM 87123
United States
********.*******@*****.***
PROFESSIONAL EXPERIENCE
BLOCKBUSTER, Lincoln, Nebraska, United States
Customer Service Representative, March 2009 - October 2009
Prepare rental and membership forms on the computer, obtaining customer
signature and other information, such as required licenses.
Answer telephones to provide information and receive orders.
Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, or for purchase or rental.
Greet customers and aided them as needed to a proper selection.
Recommend and provide advice on a wide variety of products and services.
DOANE COLLEGE, Crete, Nebraska, United States
Resident Assistant, April 2008 - August 2009
Make regular rounds to ensure that residents and areas are safe and secure.
Create and display an educational bulletin board for my residents every
month.
Communicate with other staff to resolve problems with individual students.
Determine the need for facility maintenance and repair, and notify
appropriate personnel.
Provide emergency first aid and summon medical assistance when necessary.
Attend weekly hall meetings and monthly all-staff meetings to have
performance evaluated.
Enforce rules and regulations to ensure the smooth and orderly operation of
dormitory programs.
TOSH'S MEXICAN RESTAURANT, Tubac, Arizona, United States
Gift Sales, October 2002 - August 2003
Locate items requested by customers.
Issue receipts, refunds, credits, or change due to customers.
Answer customers' questions on products and the local area.
Receive payment by cash, check, credit cards, vouchers, or automatic
debits.
Greet customers entering establishment.
Maintain clean and orderly checkout area.
EDUCATION
UNIVERSITY OF PHOENIX, Phoenix, Arizona, United States
Communications Candidate, Dec 2011
Enrolled in online courses with a flexible schedule.
DOANE COLLEGE, Crete, Nebraska, United States
Completed coursework towards Psychology, September 2009
Was active in several activities including cheer-leading, sorority, Roots
and Shoots, and theatre.
Second place in Freshman Writing Award essay contest.
BELLEVUE EAST SENIOR HIGH SCHOOL, Bellevue, Nebraska, United States
High School Diploma, May 2007
Participated in various clubs and activities including Drama Club,
Thespians, Flag Team, East High Singers, German Club, Interact, Class of
2007 Club, Astronomy Club, and Yearbook.
Leader in several positions which included Drama Club president, leading-
role in play, secretary of Drama Club, secretary of German Club, co-captain
of flag team, and several manager positions in school productions.
ADDITIONAL SKILLS
Proficient in Microsoft Office.
Computer literate.
Hard-working, organized, dedicated, fast-learning, and friendly.
Contact this candidate