Shannon B. Coleman

**** ******* **

Rocky Mount, NC 27801

678-***-****

abkz4c@r.postjobfree.com

Objective:

To obtain a full time position where I can utilize my excellent customer

service, time management, and leadership skills.

Education:

Brown Mackie College, Atlanta, GA

Paralegal Studies, Associates Degree: March 2008

Work Experience:

Jan.2009-July 2010 TRG Customer Solutions, Newport News, VA

Consumer Sales/Billing

Process inbound calls regarding Verizon residential and wireless products.

Process orders increasing client revenue, and answer questions regarding

order status.

April 2008-Oct. 2008 Attorney Jason Head-Virginia Beach, VA

Legal Assistant/Collections

Contact debtors regarding charged off debts, skip tracing. Answer phones,

take messages, follow up with clients, respond to voicemails and emails,

copying, filing, process letter requests, and update settlement

information.

May 2006-Mar.2008 Waste Industries-Douglasville, GA

Customer Service Representative

Inbound call center agent, assisting customers with questions concerning

waste bill, process adjustments to accounts, provide complete explanation

of charges, and voice mail and email retrieval and follow up.

Dec. 2004-Apr. 2006 Bellsouth-Atlanta, GA

Billing Agent

Inbound call center agent, assisting customers with question concerning

Internet charges, issue credits when necessary, providing complete

explanation of charges and bill adjustments.

Oct. 2004-Dec 2004 Things Remembered-Douglasville, GA

Seasonal Sales Clerk

Assisted customers with choosing gifts and personal engraving

messages, ran register, opened and closed store, counted register and made

bank drops.

Nov.2003-May 2004 Primerica Financial Services-Chesapeake, VA

Personal Financial Analyst

Assisted clients with choosing insurance and mortgage needs, provided in

home explanation of insurance choices and assisted with establishing an

adequate financial house.

Feb. 1999-Nov.2003 Verizon-Hampton, VA

Directory Assistance Operator

Inbound call center operator, assisting customers with telephone and

address information (411).

Contact this candidate