Sherronda H Winters

CMR *** Box ****

APO, AE ***33

E-mail: abkz38@r.postjobfree.com

Home: ***-**-****-370-7587

Magic Jack #: 910-***-****

Work Experience:

Ledward Gospel Service (05/24/2009-Present) Editor/Parish Council Member

(Volunteer)

Schweinfurt, Germany

Supervisor: Lew Lewis; 097**-**-****; Contact: Yes

Hours per week: 10-15

Duties: As the Ledward Gospel Service Newsletter Editor plan and design

the newsletter layout and backgrounds. Format, prepare and edit articles,

poems, and topics for "The Holy Alert". Develop and wrote articles, story

and content ideas, considering reader and audience appeal. Organize with

other writers and brainstormed ideas and creativity. Use computer

publishing skills. Prepare, rewrite, and edit copy to improve readability.

Verify facts, dates, and statistics, using standard reference sources. As

a Parish Council Member confer with council members and pastoral staff to

discuss issues, coordinate activities, and resolve problems. Help assess

programs of the Gospel Worship Service to determine program improvement,

policy change and areas of potential cost reduction. Provide information

of project status and potentially controversial matters to pastoral

leadership. Review budgets for approval, including those for funding and

implementation of programs. Review reports submitted by council members to

recommend approval and to suggest changes. Direct and coordinate activities

of the Hospitality Committee. As the Parish Council Secretary record

minutes to meeting. Type and e-mail the minutes after each meeting.

Prepare and distribute written information such as flyers, letters,

calendars, council minutes and newsletters. Work independently to preform

general office duties, such as ordering supplies for events and program and

maintain records management database systems of church. File documents,

records, and reports with chapel staff.

9th Engineer Battalion (05/10/2009-Present) FRG Leader (Volunteer)

Schweinfurt, Germany

Supervisor: William Hess (SSG) 097**-**-****; Contact: Yes

Hours per week: 15

Duties: Assist the command team to provide instruction and training for

the unit family readiness group. Assist the command team in obtaining

information and organizing data. Accomplish a variety of special projects

for the FRG which require confidentiality or special handling. Provide

help and support to the spouses within the 9th Engineer Battalion. Mentor,

provide and coordinate training for newly assigned military spouses.

Maintain various rosters to include rosters with sensitive information.

Maintain contact with Community Mobilization and Deployment Staff for

technical support of family readiness activities and issues. Provide

educational information in regards to Family Care Plan, Army Family Action

Plan, DEERS and Tri-care. Supervise the committees, groups and functions

of a family readiness group. Maintain the morale, cohesion, communication,

unit cooperation and well being of unit personnel and their families. Works

independently; initiate programs and activities to improve Army family

life, recruit volunteers to implement programs, review program execution

including awards and recognition, analyze and determine family needs; makes

appropriate referrals to community agencies. Plan and successfully execute

events and fundraisers. Assist in the preparation of fundraising

paperwork. Work with command and committee members to develop standard

operating procedures and policies to effectively operate the family

readiness group; coordinate and maintains policies. Maintain awareness

regarding public, military, and administrative issues impacting families of

deployed military personal, and assist in publishing newsletters,

developing telephone tree rosters and coordinating FRG meetings. Ensure

timely and accurate information is relayed to soldiers and their family

members sensitive to their needs during training or deployment periods.

Provide information of project status and potentially controversial matters

to Command Team. Manage and maintain volunteers. Orally present briefings

related to but not limited to monthly meetings, pre-deployment, post-

deployment, fundraisers and unit events. Use knowledge of appropriate

software and audiovisual to present information. Coordinate and assist with

the set-up of FRG's Video Teleconference. Received training in dealing

with crisis situations including deployment, unit missions, family

violence, and dealing with support personnel on a professional nature.

South Post PX (12/17/2006-04/05/2008) Customer Service Supervisor

Fort Bragg, North Carolina

Supervisor: Robin Ayling, 910-***-**** ext.100; Contact: Yes

Hours per week: 30

Duties: As a Customer Service Supervisor supervised the work of customer

service employees to ensure adherence to quality standards and proper

procedures. Implemented policies, procedures, and service standards in

conjunction with management. Resolved escalated complaints and disputes.

Discussed job performance problems with employees to identify causes and

issues and to work on resolving problems. Trained and instructed employees

in job duties and company policies. Evaluated employees' job performance

and conformance to regulations and recommend appropriate personnel action.

Reviewed records and reports pertaining to activities such as payroll,

monitor work activities, and evaluate performance. Reviewed completed work

for accuracy and compliance with instruction. Monitored, tracked and

coordinated significant personnel actions. Interpreted and communicated

work procedures and company policies to staff. Clarified and emphasized

tasking, directions, and guidance for employees. Provided employees with

guidance in handling difficult and complex problems. Effectively

interacted with Military and Civilian personnel. Assisted customers with

layaways (payments and cancellations). Processed applications for Military

Star Cards and made changes and/or corrections on the accounts. Processed

Western Union transactions (Sending, Receiving, Payments). Opened and

Closed registers for all Customer Service Associates. Processed payments

for derogatory accounts. Cashed Checks. Compared disputed merchandise

with original requisitions and information from invoices, and prepared

invoices for returned goods. Conferred with customers by telephone and in

person to provide information about services, and to obtain details of

complaints. Kept records of customer interactions and transactions,

recording details of inquiries, complaints, and comments, as well as

actions taken. Handled customer complaints and problems within my

authority; resolved customers' service and billing complaints by performing

activities such as exchanging merchandise, refunding money, and adjusting

bills. Referred unresolved customer grievances to designated departments

for further investigation. As required, checked to ensure that appropriate

changes were made to resolve customers' problems. Entered data into a

predefined spreadsheet or database. Used E-mail (Outlook) and Internet

daily.

Mini Mall Sports Store (05/01/2007-05/11/2008) Shift Manager (Temporary

Promotion)

Fort Bragg, North Carolina

Supervisor: Julie Rivera, 910-***-**** ext.121; Contact: Yes

Hours per week: 40

Duties: As a Shift Manager managed 3-4 employees per shift. Trained and

instructed employees in job duties and company policies. Evaluated

employees' job performance and conformance to regulations and recommend

appropriate personnel action. Reviewed records and reports pertaining to

activities such as payroll, monitor work activities, and evaluate

performance. Reviewed completed work for accuracy and compliance with

instruction. Assisted customers with purchases of merchandises, fuel

coupons, movie rentals, and other services. Issued daily change funds to

cashiers. Prepared statistics for daily and monthly sales using Excel.

Developed new and modified sales signs and information signs using Web

Design. Prepared cash drawers daily. Prepared change orders. Received

and verified sales receipts and monies collected from cashiers. Maintained

records of overages and shortages. Prepared bank deposit slips. Balanced

monies in the safe. Performed opening and closing security procedures.

Responsible for marking down clearance items. Performed weekly price

changes. Implemented marketing strategies. Determined charges for services

requested, collected deposits and/or payments, and/or arrange for billing;

operated an electronic check-out/cash register system. Operated military

star computer system. Opening military star card accounts; out processed

Soldiers; cleared and cancelled military star card accounts. Completed

contract forms and prepared change of address records, using computers.

Conferred with customers by telephone and/or in person in order to provide

information about products and services. Resolved customers' service and/or

complaints by performing activities such as exchanging merchandise and/or

refunding money. Referred unresolved customer grievances to designated

departments for further investigation. Performed general office duties;

assured proper safekeeping, storage and destruction of office records and

computer output. Entered data into a predefined spreadsheet or database.

Worked independently in carrying out familiar assignments. Received

supplies, equipment, and perishable, semi-perishable, and non-perishable

resale items. As required used a pallet jack or other similar device to

remove items from the truck or van. Researched and analyzed inventory by

use of ASAP and RMDS; verified shipments by checking shipping documents,

reporting discrepancies and damage. Stored identified stock, supplies,

merchandises in appropriate temporary or permanent storage locations.

Restocked stock with incoming items or by obtaining stock from storage area

and transporting to shelving or display area. Affixed selling price labels

in a neat and orderly manner. Cleaned up broken and spilled items, cleaned

any item(s) in display cases that require cleaning prior to stocking.

Cleaned shelves/display areas on a regular basis.

Mini Mall Shoppette/Class Six (04/17/2005-12/17/2006) Sales Associate

Fort Bragg, North Carolina

Supervisor: Margaret Ross 910-***-**** ext.163; Contact: Yes

Hours per week: 30

Duties: Greeted customers entering establishments. Answered customers'

questions, and provided information on procedures or policies. Provided

customers with timely service; resolved customer complaints. Identified

prices of goods and tabulate bills using electric optical price scanners.

Verified I.D of persons purchasing alcohol and/or tobacco products.

Received and recorded cash from customers or employees in payment for goods

or services. Received payment by cash, check, credit cards, vouchers, or

automatic debits. Issued receipts, refunds, credits, or change due to

customers. Counted money in cash drawers at the beginning of shifts to

ensure that amounts were correct. Maintained clean and orderly checkout

areas. Determined charges for services requested, collected deposits

and/or payments, and/or arrange for billing; operated an electronic check-

out/cash register system. Received merchandise, supplies, equipment, and

perishable, semi-perishable, and non-perishable resale items. Stored and

stocked merchandise and supplies in appropriate storage locations.

Assisted in the stocking and maintenance of the sales floor. Implemented

marketing strategies. Ticketed, arranged and displayed merchandise to

promote sales. Maintained records related to sales. Watched for and

recognize security risks and thefts, and know how to prevent or handle

these situations. Entrusted with balancing cash register on daily basis.

Sodexho (05/01/2004-12/28/2004) Cashier/Administrative Assistant

Washington, District of Columbia

Supervisor: Jeffery Galvin 202-***-****; Contact: Yes

Hours per week: 40

Duties: Handled all monetary transactions. Provided customers with timely

service. Handled all bulk drink orders. Prepared Cafe for breakfast (set

out all foods and utensils). Assisted manager with Payroll.

Used software standards to send correspondences through E-Mail. Utilized

office automation equipment to create and edit office correspondences.

Planned, coordinated, implemented and managed weekly column for client

newsletter. Kept supervisor's calendar and scheduled appointments and

meetings in accordance with instructions. Worked independently in carrying

out familiar assignments.

Education

College/University

University of Phoenix - Online (07/22/2008 - Still Attending)

APO, Armed Forces Overseas

Germany

Degree: Some College Coursework Completed Major: Web Development

GPA: 3.6 Semester Hours: 48

College/University

Western Carolina University (08/21/2000 - 05/15/2003)

Cullowhee, North Carolina

United States

Degree: Some College Coursework Completed - Major: Entrepreneurship

Semester Hours: 79

High School

Seventy-First Senior High School (08/20/1998 - 05/31/2000)

Fayetteville, North Carolina

United States

Degree: Diploma - Major: General Education

Additional Information

Certification - DTS (Basics) - About DTS (05/05/2010)

This class provides an introduction to the Defense Travel System (DTS),

explaining how to access and navigate the system. It serves as an excellent

precursor to Basic DTS Travel Documents.

Certification - PC Basics (02/12/2010)

Certification #2886651 completed through the National Computer Science

Academy (NCSA)

Certification - Office Excel 2007 (02/12/2010)

Certification #2886480 completed through the National Computer Science

Academy (NCSA)

Certification - PowerPoint 2007 (02/12/2010)

Certification #2886309 completed through the National Computer Science

Academy (NCSA)

Certification - Microsoft Office Word 2007 (Master) (02/12/2010)

Certification #2886138 completed through the National Computer Science

Academy (NCSA)

Certification - HTML 4.0 (02/12/2010)

Certification #2885967 completed through the National Computer Science

Academy (NCSA)

Certification - HTML Developer Certificate (02/12/2010)

The HTML Developer Certificate is for developers who want to document their

knowledge of HTML 4.01, XHTML, and CSS. Completed through the W3Schools'

Certification Program.

Willing to obtain and a Secret Clearance.

Possess a Class III USAREURs motor vehicle operator license.

Summary of Knowledge, Skills, and Abilities:

Possess skill and experience in operating an electronic typewriter, word

processor, microcomputer and using a standard typewriter-style keyboard

with additional functional keys to produce work accurately and efficiently;

skill in operating related equipment, such as printers, scanners, copier,

and fax machine.

Possess knowledge and experience in using MS Office software for various

office needs (e.g., database, word-processing, spreadsheet, electronic

mail), to include using word-processing software to produce a variety of

documents (e.g., correspondence, reports), and using data base software to

enter, revise, sort and retrieve data for standard and special reports.

Possess knowledge of grammar, spelling, capitalization, punctuation and

terminology commonly used in office settings to prepare material correctly

from handwritten drafts or voice recordings.

Possess knowledge of the Defense Travel System (DTS) system, regulations,

guidelines, and policies.

Contact this candidate