Customer Service Manager
Resume:
Brittany Mason
Chesapeake, VA 23324
Greetings,
I would like to explore the possibility of joining your
company for employment thus; I have enclosed my r sum for your
examination. Please allow me to take this opportunity to present to you a
detailed account of my experience and skills.
My work history is extremely strong in a variety of disciplines,
private sectors, government and hospital settings. Attaining experience in
Customer Service industry was a different experience for me, but it
definitely wasn't something that I had to get accustom to. After my first
job I felt that this was the perfect industry for me because most of the
requirements are things that come naturally to me like paying attention to
detail, being a team player, being self motivated and being well prepared
for any task put before me.
My experiences in these settings have facilitated my ability to use
multiple types of software, equipment, and other business programs. I have
great interpersonal skills, customer relations skills, dependability,
integrity, and professionalism that makes me effective in producing results
beyond the mission required. I am a dedicated team player whose goal is
constant improvement both as an individual and as part of a team. Hiring me
will be one of the most intelligent decisions that your company has ever
made. My experience and skills allow me to be the relief that you need in
your company from being overworked and understaffed.
I would like to thank you in advance for taking the time out of your
schedule to review my r sum and possibly discuss my employment with your
company. I look forward to hearing from you. Please have a wonderful day.
Sincerely,
Brittany Mason
Enclosure
BRITTANY S. MASON
2920-5 Wingfield Avenue Phone: 757-***-****
Chesapeake, VA 23324 E-mail: shanacess
@hotmail.com
EFFECTIVE LEADER ? DETERMINED ? GOAL ORIENTED
OBJECTIVE
To obtain an intermediate and challenging position within a company
utilizing my skills, education, and leadership that offers an opportunity
for development, growth, and stability.
AREAS OF EXPERTISE
Microsoft Office, Macromedia Fireworks, Remote Agent, DMLSS, Comcept,
Ability to type 53 words per minute, Ability to understand medical
terminology, Conduct general office duties, and providing exceptional
customer service.
EDUCATION
High School Graduate, Potomac High School, School of Liberal Arts GPA 3.88
College Sophomore, Tidewater Community College, Computer Science GPA 3.33
WORK EXPERIENCE
11/2009 - Current Call Center Representative, MAP Communications -
Chesapeake, VA
Responsibilities consisted of: Handling incoming calls for various
companies and individuals across the country. Answering calls for a variety
of businesses such as doctors, plumbers, electricians, colleges,
universities, landscapers, property management and many more, Role playing
as an in house receptionist, Patching calls to multiple on-call personnel,
Completing custom forms for events, Scheduling appointments, Maintaining a
professional and pleasant phone demeanor, and Providing exceptional
customer service
05/2008 - 10/2009 Customer Service Representative, MATTOS Pro Finishes
- Temple Hills, MD
Responsibilities consisted of: Answering and directing phone calls to
appropriate stores, Entering customer orders through Comcept computer
system, Assisting customers with accurate car finishing information,
Returned phone calls with back order information, Provided deliveries in
personal vehicle on a needed basis, Provided exceptional customer service,
Handled massive amounts of phone calls, Ensuring delivery to local
companies, Performing general office duties: typing, filing, Xeroxing, and
answering phones, etc.
08/2008 -05/2009 Resident Assistant II/ Admin. Assistant, SEED PCS -
Washington, D.C.
Responsibilities consisted of: Creating an environment that enhanced
student's academic progress, Creating intellectual activities, Creating
opportunities for students to explore their interests, values, and
attitudes, To help build an environment that allows students to gain
knowledge about different cultures and beliefs, Providing personal and
academic counseling, Providing mediation to resolve conflicts amongst
students, Encouraging student responsibility, accountability, and
independent ability and Performing general office duties: typing, filing,
Xeroxing, answering phones, etc.
12/2007 -5/2008 Shipping and Receiving Clerk, Department of Commerce-
Washington, D.C.
Responsibilities consisted of: Packing and shipping materials,
Preparing supplies to be packaged, Managing zero balances, Conducting
inventory to maintain stock levels within warehouse, Calling customers to
ensure delivery Receiving in house training on weighing, freight, and
putting in orders, Reaching an individual goal of making 1,200 books per
day, Performing janitorial duties, Performing general office duties:
typing, filing, Xeroxing, answering phones, etc.
6/2007 -12/2007 Customer Service Specialist, Eagle Group International
- Washington, D.C.
Responsibilities consisted of: Producing and replenishing customers
with medical and non medical supplies, Managing zero balances and prime
vendor purchase orders using DMLSS, Omni-Cell and Microsoft Office,
Conducting inventory to maintain stock levels within Materials Distribution
Branch (MDB), Providing customer service support, Reviewing system for
daily upgrades, supply changes and deliveries, Preparing medical supply
carts for hospital wards and clinics and Performing in house training on
how to use DMLSS System i.e. confirming and generating pick lists,
reversing items, searching database, and entering supply request manually.
6/2006 -03/2007 Shift Manager, Caribou Coffee - Washington, D.C
Responsibilities consisted of: Acting as assistant Manager, Ensuring
all systems were functioning properly, Recording employees time and
attendance, Creating work schedules and processing time off requests,
Conducting interviews for new hire employees, Providing training for new
employees, Resolving any conflict between guests and team members,
Recording notes during store meetings and Preparing store for daily
activities: entering data, printing worksheets, and preparing cash
dispersal.
06/2005 -5/2006 Youth Coordinator, Department of Mental Health
-Washington, D.C.
Responsibilities consisted of: Advising multiple agencies on how to
be a proper youth advocate, Operating a mental health hotline, Creating and
implementing youth development trainings with other youth groups,
Processing purchase orders for youth group meetings, Creating and designing
website pertaining to Mental Health Services, E-mailing company wide
memorandums, Conducting general office duties: filing, typing, answering
phones, faxing etc., Being an inspirational speaker at several schools
within Washington, D.C. and Speaking on different radio shows about youth
and mental health.
VOLUNTEEER EXPERIENCE
Christian Community Group Homes- Washington, D.C.
Responsibilities consisted of: Reading to senior citizens, Providing
salon and spa services, janitorial services, Assisting with dinner
responsibilities, Assisting with transportation for outside events Washing,
folding, and drying clothing got senior citizens, and Making phone calls to
loved ones.
Starlight Starbright - Washington, D.C.
Responsibilities consisted of: Packaging materials for cancer
patients, Reading to ill children, Playing games and other recreational
activities, Assisting dining facility with food distribution, Making calls
to schools to recruit volunteers, Participating in cancer walks and caner
awareness events.
Food and Friends- Washington, D.C.
Responsibilities consisted of: Delivering meals to clients, Preparing
food and materials to be delivered, Calling to recruit volunteers,
Participating in food drives at schools, churches, and other places within
the city, and Provided administrative help to staff.
Unit Secretary, Greater Southeast Community Hospital- Washington, D.C.
Responsibilities consisted of: Scheduling patient appointments,
Ordering floor supplies, Filing patient charts, Verifying patient insurance
information, Answering phone and taking messages for staff, Updating
patient charts, Acting as liaison between doctor and patient family and
Conducting generals office duties: filing, faxing, typing etc.
REFERENCES
Venus Boston
SEED Public Charter School
Tiffany Peterson
Job Corporation
Briana Smith
Delta Airways
Kizan Lee
HSC Pediatric Center
Michael Koonce
US Air Force (Intelligence)
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