Customer Service Representative

Rebecca Garcia

956-***-****/***-****

abkz1r@r.postjobfree.com

Education:

• Gladys Porter High School Junior Graduate – May

2001

• University of Texas at Brownsville Aug 2001- Dec 2001/Jun 2003- Aug

2003

• Medical Shield Academy EKG Technician Certificate Acquired Jan

2006

Experience:

Heart Institute of Brownsville

•

Medical Office Specialist October 2006 – March 2009

Duties included: Answering and routing telephone calls, taking payments, greeting and assisting

patients, occasional filing of records, and verification of insurance benefits; I also scheduled

appointments, exams, and procedures as ordered by physicians. These duties were performed in a

timely manner while working in a fast-paced environment where multi-tasking is essential.

William Maxwell, P.C. Attorney at Law

•

Legal Office Clerk July 2005- June 2006

I was telephone operator, ran daily errands for office, took payments, organized and filed all

archives, and scheduled office appointments.

Convergys

•

Customer Service Representative February 2003- May 2005

Duties included: Providing excellent customer service over telephone to incoming callers while

resolving their issues and troubleshooting their problems in a timely fashion. I also took

payments via phone and identified customers’ needs in order to establish new services. I met

sales quotas on a continuous basis.

Subject Matter Expert (SME)

As a SME I offered floor support to agents on call floor to help them achieve their goals and

meet their quotas.

Skills:

I have extensive knowledge of Microsoft Word & Excel. I can operate any office equipment such

as Xerox copier, fax, scanner, shredder, etc. I am able to familiarize with any office program

rather quickly and work independently with little training or orientation. Being a self-motivated

and hard-working individual, I am sure to meet and exceed your expectations.

References available upon request.

Contact this candidate