Juanitha Garrett
**** ******** ****; Columbus, Ohio 43224
Email: *********@*****.***
Education:
Associate of Arts Degree-Real Estate
Columbus State Community College Expected June, 2004
Certifications:
Certification in Real Estate
Northwest Career Center May,1982
Qualifications:
• Twelve years experiences in major hotel chain
• Eleven years experiences in management including hotel, department stores, and assistant
management, security
• Ten years experiences in hotel safety procedures
• Current certificate in CPR and Heimlich Maneuver
• MS Office Productivity software: Words, Excel, Access
• Guest Services, Balancing books, Scheduling, Personnel, Inventory
Professional Experiences:
Night Auditor/ Guest Services Representative Jan., 2006-Present
Hilton Columbus at Easton Columbus, Ohio
• Greeted, register, and assign rooms to guests of hotels or motels.
• Made and confirm reservations
• Issued room keys and escort instructions to bellhops
• Recorded guest comments or complaints, referring customers to managers as necessary
• Reported to management about asset utilization and audit results, and recommend
changes in operations and financial activities.
• Inspected account books and accounting systems for efficiency, effectiveness, and use of
accepted accounting procedures to records transactions
Night Auditor/ Guest Services Representative
Clarion Dublin Hotel Dublin, Ohio Jan., 2005- Jan., 2006
• Examine whether the organization’s objectives are reflected in its management activities,
and whether employees understand the objectives
• Examine and evaluate financial and information systems, recommending controls to
ensure system reliability and data integrity
• Confer with company officials about financial and regulatory matters
• Make and confirm reservations
• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers’ credit, and establish how the customer will pay for the accommodation
Guest Services Representative
Embassy Suite Hotel Columbus, Ohio Mar., 2004-Jan., 2005
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually
or by using computers
• Perform bookkeeping activities, such as balancing account and conducting nightly audits
• Make dining and other reservations for patrons, and obtain tickets for events.
• Make travel arrangements for sightseeing and other tours.
• Perform office duties on a temporary basis when needed.
• Receive, store, and deliver luggage and mail.
Product Specialist/ School Bus Driver
Laidlaw Transit & Ricart Columbus, Ohio Feb., 1999- Mar., 2004
• Follow safety rules as students’ board and exit buses or cross street near bus stop.
• Comply with traffic regulations to operate vehicles in a safe and courteous manner
• Maintain order among pupils during trips to ensure safety.
• Check the condition of a vehicle’s tires, brakes, windshield wipers, lights, oil, fuel, water,
and safety equipment to ensure that everything is in working order.
• Pick up and drop off students at regularly scheduled neighborhood locations, following
strict time schedules.
Assembler Line
Honda Maryville, Ohio Jun., 1999-Nov., 1999
• Interpret specifications, blueprints, job orders, and company policies and procedures for
worker
• Observe work and monitor gauges, dials, and other indicators to ensure that operators
conform to production or processing standards.
• Demonstrate equipment operations and work and safety procedures to new employees, or
assign employees to experienced workers for training
• Inspect materials, products, or equipment to detect defect or malfunctions.
• Plan and establish work schedules, assignments and production sequences to meet
production goals.
Line Assembler
Pepsi Cola Columbia, South Carolina Nov,1996-Dec,1998
• Enforce safety and sanitation regulations
• Direct and coordinate the activities of employee engaged in the production or processing
of goods, such as inspectors, machine setters, and fabricators.
• Read and analyze charts, work orders, production schedules, and other records and
reports to determine production requirements and to evaluate current production
estimates and outputs.
• Confer with other supervisors to coordinate operations and activities within or between
departments
• Confer with management or subordinate to resolve worker problems, complaints, or
grievances