Customer Service Manager

TIMOTHY GRAY

**** ******** **. ******** *******, Colorado 517-***-****

******@*****.***

EDUCATION

EASTERN MICHIGAN UNIVERSITY, Ypsilanti, Michigan

Bachelor of Science - Communication, 2008

. Program emphasis business, communications and technology, and life

sciences.

. Key courses: business law, economics, business management,

psychology, business communications, and technical office.

PROFESSIONAL EXPERIENCE

OLD MILL INTERIORS - Jackson, MI 2007 - Present

Manager

. Document customer account information data in computer system.

. Increased productivity through superior customer interaction and prior

product knowledge experience, allowing staff to evaluate more selling

markets.

. Created and executed numerous projects using Excel and PowerPoint,

used PowerPoint to help develop a client phone directory.

. Facilitated communication between sales team and clients by initiating

conferences and providing hard data on past projects.

. Scheduled and greeted customers; answered telephone, purchased

supplies; and performed data entry, billing and coding.

. Arranged travel, assisted new salesmen in training.

. Participated in in-service sessions and quality improvement programs.

CRAFT AGENCY, INC. - Jackson, MI 2007

Executive Account Manager

. Gaining new business in the local market

. Developing and maintaining good working relationships with clients,

primarily insurance brokers.

. Introducing new products and promoting them through regular visits and

frequent communication with intermediaries.

. Increasing profitability of existing product lines by encouraging

clients to use added value services wherever possible

. Consulting on the most effective cover for a particular need, taking a

number of factors into account

. Delivering good customer service by responding swiftly to queries and

concerns from clients.

. Maintaining detailed knowledge of new and existing products by

liaising with colleagues.

. Ensuring credibility with clients by maintaining detailed knowledge of

current market conditions and competitors' products.

. Ensuring compliance with regulations and procedures as laid out by the

insurance laws of the state of Michigan.

. Working with underwriters to amend policies where necessary in order

to meet client demand.

. Producing marketing literature content to support marketing campaigns.

JACKSON CITIZEN PATRIOT, Jackson, MI 2009 - 2010

Customer Service Representative

. Handled Citizen Patriot newspaper and Ann Arbor.com newspaper customer

service department problems, questions or inquiries by telephone,

email and voice mails.

. Managed customer problems relating to billing, account adjustments and

route management.

LAKE ERIE MONARCHS - Great Lakes Collegiate Summer Baseball League, Adrian,

MI 2009 - Present

Pitching Coach

. Sprearheaded goal-oriented and very detailed exercise programs,

improving physical fitness and statistical results.

. Organize and direct fundraising campaigns.

. 2009, led team to a #5 National Ranking.

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