Customer Service Insurance

Tina Robinson

**** *** ** **, **********, AL, *5215

205-***-**** . **************@*****.***

Medical Coder/Billing

Professional Summary

Multi-tasked/attention to detail . Solid verbal/written communication skills .

Highly organized. Quality focus

Knowledgeable of medical terminology .ICD-9/CPT/HCPCS codes .

Interpret/abstract clinical information

Adhere to HIPPA compliance/regulatory requirements

PROFESSIONAL EXPERIENCE

Children's Health System . Birmingham, 35242. 09/09-Present

Greet all patients at the reception desk, strong customer service

communication and computer skills with the ability to prioritize and manage

work flow at busy front desk

Office Assistant I

o Ensures that the physician have the necessary information to see

patients efficiently, duties include professional patient relations,

insurance verification, check in patients

o scan medical records on to EMR database, telephone management, which

include, retrieving patient messages of questions and concerns

regarding treatment, prescription drug medication, ect., from

voicemail message lines, distributes all messages, charts and

correspondence to appropriate providers and clinical staff

o data entry, copies, fax information, file charts

o attention to detail including recognizing and resolving documentation

errors

Custom Pharmacy Solutions. Birmingham, 35244. 06/08-08/09

Acting as first-line contact with customers including patients, physicians,

adjustors and insurance carriers, used strong active listening skills with

the ability to problem solve

Customer Service Representative I

o Inbound and outbound calls, maintaining proactive communication

customer relationships, via telephone, via email or postal mail by

handling questions and concerns with speed and professionalism,

included; heavy phone interaction working close with physicians,

adjustors, insurance carriers and patients

o Interviewing patients clarifying and verifying demographics and

details of insurance coverage information, including not limited to

workman's compensation, co-payments, follow-ups, processing approvals

and collections for past due balance on invoiced co-pays

o Cataloged daily prescription in-take retrieved from MS works and via

fax to excel spread sheet

o performed general clerical duties

Saxx Hair Design . Birmingham, 35209. 09/03-10/07

Professional supportive team work environment, catering to the needs of

clients

Hair Assistant/Colorist

0. Assisted in the daily operation to maintain the flow of high volume

track salon, providing hair care/ beauty services to meet clients

needs, including reception area with accounts payable, scheduling,

retail sales and monthly inventory

0. Specialized in coloring, highlights, low-lights, charted records of

hair color formulas used by regular clients shampooing, conditioning

and treating hair along with massaging and scalp treatment

EDUCATION

Associate of Science Medical Billing and Insurance Coding- Herzing

University (August 2010)

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