CORTNEY KECKLEY

**** ********** ***** *******, ** 30906 706-***-****

301-***-****

abkyva@r.postjobfree.com

SUMMARY: Demonstrated record of high performance standards, including

attention to schedules, deadlines, budgets and quality work.

Major strengths in planning, problem solving and communication.

Familiar with computer software.

ACCOMPLISHMENTS:

EXPERIENCE:

Kohls Department Store LaVale, Maryland

Customer Service Area Supervisor July 2008 to November 2009

Analyzed jobs to delimit position responsibilities for use in wage and salary adjustments,

promotions and evaluation of workflow.

Interviewed job applicants, conducted orientation of new employees and planned training

programs.

Supervised employees, scheduled work hours, resolved conflicts, determined salaries.

Issued and interpreted operating policies.

Compiled, stored and retrieved management data, using computer.

Rocky Gap Lodge and Golf Resort Flintstone, Maryland

Spa Coordinator September 2007 to July 2008

Operated computer terminal to input and retrieve data.

Contacted group leaders prior to scheduled dates to confirm reservations.

Kept records of services in progress.

Prepared schedules for service personnel.

US Bank Alexandria, Minnesota

Teller September 2005 to April 2006

Monitored bank vaults to ensure cash balances were correct.

Received checks and cash for deposits, verified amounts and examined checks for

endorsements.

Cashed checks after verification of signatures and customer balances.

Entered customers' transactions into computer and issued computer-generated receipts.

EDUCATION:

Allegany High School Cumberland, Maryland

1995

REFERENCES: Available upon request

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