Customer Service Assistant

Location:

Posted:

September 07, 2010

Rose A. Schultz

Richmond Heights, MO

Education:

University of Minnesota Minneapolis, Minnesota

College of Education and Human Development, May 2010

Bachelor of Science, Family Social Science

Cumulative GPA: 3.70

Experience:

The Station House Perham, Minnesota

Server June 2008 to August 2008; May 2010 to August 2010

• Provided customer service responsibilities throughout restaurant

• Fulfilled manager responsibilities including closing the restaurant and locking all doors

• Regularly used computer system to input orders and prepare customer billing

ACR Homes, Inc Roseville,

Minnesota

Personal Care Assistant February 2009 to

May 2010

• Assisted in daily cares for residents with physical and/or developmental disabilities

• Administered appropriate medications to residents at designated times

• Learned to take action in high stress situations

• Helped fulfill the emotional and physical needs of the residents

• Completed appropriate paperwork for each resident on every shift

• Maintained professionalism as a representative of ACR

• Preserved the privacy of each resident under the guidelines of HIPAA

• Trained four employees to execute Personal Care Assistant tasks

University of Minnesota Wilson Library Minneapolis, Minnesota

Student Assistant October 2007 to

May 2008

• Performed special projects including organizational and administrative tasks as directed by

supervisor

• Reorganized book layout providing sufficient space for new purchases and eliminated customer

confusion

Lakes Café Perham, Minnesota

Waitress August 2004 to August 2007

• Provided customer service responsibilities throughout restaurant

• Trained eight employees to execute waitressing tasks and provide friendly customer service

Computer: Proficient in Microsoft Word, Excel, and PowerPoint

Experienced in searching online databases for journal articles and reviews

Certifications: CPR, First Aid, and Emergency Situations