Nicole M. Showers

**** **** ******.

Cuyahoga Falls, OH 44223

540-***-**** - Cell

abkytx@r.postjobfree.com

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Summary:

Experienced computer professional seeking a position that will utilize

educational training and acquired skills to contribute to organizational

development. Areas of interest include: Desktop/Helpdesk Support and

Network Administration.

Education:

Kent State University Kent, Ohio

Master of Technology in Computer Technology August

2010

Norfolk State University Norfolk,

Virginia

Bachelor of Science in Management Information Systems December

2008

Computer Skills:

Office 2003/2007, Data Entry, Internet experience, E-mail, Project

Management,

C++, Visual Basic, Clementine, Bart PE, Desktop support, Imaging

Technologies, DeepFreeze, Active Directory, Windows

XP/Vista/7, Anti Virus / spy ware, TCP/IP, DNS, PCAnywhere, Logmein,

RealVNC, Numara Track-It, Mobile technologies

Related Experience:

IT Intern Dots, LLC June 2010-Present

> Provided general maintenance and repair for desktops and laptops

> Triaged software related errors and assist in resolving issues

> Technical resource responsible for desktops and laptops in multi-

unit facility

> Answered help desk calls

> Monitor office printers and copiers

> Assisted with software deployment when requested

> Utilized ticket tracking software to prioritize, track, and follow-

up on requests

> Other related duties, as assigned by the Operations Supervisor

Student Technician Kent State University, Kent, Ohio March

2009-August 2010

> On direction from the Lead IT User Support Analyst for MCLS,

assisted in the setup, maintenance, and troubleshooting of

departmental faculty, staff, and classroom computer resources.

> Support includes: near-term assignments like assisting faculty with

computer issues during classes and long-term assignments like

creating and compiling end-user documentation for the instructional

technologies of Satterfield Hall.

Graduate Assistant Kent State University, Kent, Ohio August

2009-August 2010

> Maintained thirteen desktops in a training lab

> Interfaced among groups and troubleshot technical issues.

> Assisted with the management of the Local Area Network and IP

database in cooperation with Network Services.

> Maintained P-drive directory listing and permissions.

> Installed hardware and software.

> Troubleshot hardware, software, printers and connection problems.

> Routed incidents and requests to the Helpdesk or End User Support

when necessary.

> Maintained inventory of computers and equipment and tracked

software license keys.

Nicole M. Showers, Page two

Consumer Affairs Intern Farm Fresh, Virginia Beach, Virginia

November-December 2008

> Observed how information systems are used in strategic planning in

an organization for future planning as well as day to day functions

> Researched 501(c ) companies to make sure they qualify for the ABC

Program

Management Trainee Intern Enterprise Rent-A-Car, Norfolk,

Virginia May 2007-December 2008

> Handled a seven line telephone system, ensured all calls were

handled within two rings

> Handled every customer inquiry whether on the phone or walk-in

> Determined availability of cars and appropriate rates

> Wrote rental tickets, and sold rental protection on vehicle

> Pulled up call backs daily and verified customer returning date

> Resolved customer complaints or disputes

> Maintained all standards to keep all customers completely satisfied

> Marketed to adjusters and insurance agents, dealership shops, auto

body shops and hotels

> Maintained a company level of sales to meet criteria to be eligible

for promotion

Other Work Experience:

Customer Specialist Best Buy, Virginia Beach,

Virginia June 2006-May 2007

> Assisted customers in finding the best computer that met their

individual needs.

> Assisted customers when needed in other areas of the department.

> Performed opening and closing functions.

Professional Affiliations

> Vice President of The Society for the Advancement of Management

> Volunteer, American Red Cross

> Volunteer, International Conversation Partners, Kent State

University

> Big Brothers Big Sisters of America

References available upon request[pic]

Contact this candidate