Customer Service Sales

Michael Brandon Burgess

***** ****** ***** **.

Callahan, Florida

Email: ********@*****.***

Phone: 904-***-****

Objective: Seeking a position that will utilize my abilities, education and interests in politics, current events and

within the communications field.

EDUCATION

Bachelor of Arts (April 2010)

University of North Florida (Jacksonville, FL)

Major: Political Science/ Minor: Mass Communication

Associate of Arts (August 2008)

Florida State College of Jacksonville (Jacksonville, FL)

Political Science

WORK EXPERIENCE

Customer Service Associate - Old Navy Inc. (2/2008 – Present)

• Specialize in customer relations in national retail store

• Assist customers with sales, questions and complaints

• Participate on both the Logistics and Marketing teams

• Continually practice effective and outstanding communication skills

Intern- State Attorney’s Office for the Fourth Judicial Circuit Court of Florida (8/2009 – 2/2010)

• Intern in the Division of Worthless Checks

• Responsible for researching, investigating and contacting worthless check offenders in an

effort to collect restitution for the state and complainant

• Assist defendants in resolving open cases and removing standing capiases for their arrest

• Operate in both the Lexis-Nexis research and STAC digital evidence and case tracking systems

• Responsible for knowing and utilizing Florida legal statutes on open criminal cases

Intern- KMM Management Solutions (4/2008 – 9/2008)

• Assist in day-to-day operations of executive search/staffing firm

• Participate in cold call marketing with perspective firms in the fields of insurance, engineering

and legal services

• Perform data entry, organization of paperwork, and review resumes of potential job candidates

Customer Relations/Golf Course Associate- Deerfield Lakes Golf Club (1/2006 – 8/2007)

• Provide day-to-day customer service to members and visiting players

• Responsible for pro-shop duties including member services and sales

• Coordinate tournaments in collaboration with sponsors

• Communicate with vendors in brand marketing within club house

RELEVANT SKILLS/ EXPERIENCE

Expert knowledge and skills in Microsoft Suite

Outstanding verbal and written communication skills

Strong analytical skills

Excellent phone skills

Strong knowledge of current events and political climate

AWARDS/MEMBERSHIPS/VOLUNTEER

Bright Futures Scholar 8/2007- Present

Respective Member, Pi Sigma Alpha Political Science National Honor Society

Founding Father and Alumni Relations Chairman, Alpha Tau Omega Fraternity at the University of North Florida

Member, Pre-Law Student Society

Member, Criminal Justice Student Association

Scholarship Athlete, Brewton-Parker College Men’s Varsity Soccer Team 2007/08

Contributing writer, college newspaper- University of North Florida Spinnaker (Sports and Features)

Volunteer experience with Habitat for Humanity, Relay for Life and American Cancer Society Drives

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate