Customer Service Home Health
Resume:
Diana L. Noyes
*** *** ******, *******, ** *****
Cell: 360-***-**** Email: abkyt5@r.postjobfree.com
QUALIFICATIONS:
Health Unit Coordinator ~ Island Hospital Physical Therapy and Rehabilitation, Anacortes, WA (09/08 to 08/10)
Developed programs to improve intradepartmental morale and interdepartmental cohesiveness and teamwork
Warmly greeted, registered, and scheduled patients for physical, occupational, and speech therapies
Originated and published a departmental bi-monthly newsletter
Medical Office Assistant and Transcriptionist ~ Bellingham OB/GYN, Bellingham, WA (01/08 – 09/08)
Originated pamphlet to serve as a a compassionate resource for women experiencing a loss of a pregnancy or infant
Transcribed digital dictation via Centricity for a group of four physicians and one ARNP/mid-wife
Created, maintained, and updated all electronic templates and documents
Processed all paperwork necessary for approval of disability claims for pregnant and postoperative patients
Emergency Room Registration ~ Legacy Salmon Creek Hospital, Vancouver, WA (09/05 – 12/07)
Served as initial triage point for emergency walk-in patients
Served on the Simple Fix Committee which focuses on resolving challenges within all admitting areas
Responsible for correcting and processing all Labor and Industry claims for all patients treated in the ER
Emergency Room Registration ~ SW Washington Medical Center, Vancouver, WA (04/04 – 09/05)
Offered compassion and assistance while functioning in a highly multi-tasking environment
Registered incoming patients arriving via ambulance, air, police custody or walk-in
Provided charity information to patients experiencing financial hardship
ER Health Unit Coordinator/Home Health Office Coordinator ~ Island Hospital, Anacortes, WA (09/02 – 04/04)
Entered and tracked ER physician orders electronically
Initiated trauma code protocol by assembling appropriate physician and diagnostic staffing
Registered and interfaced all ER patients and those qualifying for Home Health
Medical Assistant of Podiatry ~ Island Foot and Ankle Care, Anacortes, WA (09/01 – 09/02)
Assisted a group of three podiatric physicians/surgeons with outpatient surgeries and in-office procedures
Obtained a complete patient history and provide a verbal report to the attending physician
Provided pre and post-operative care and chronic wound care to an average of 30 patients per day
Emergency Room Registration ~ Highline Community Hospital, Burien, WA (10/96 – 10/98)
Served as initial triage point for emergency walk-in patients
Accurately and efficiently registered ambulance and walk-in patients
Program Secretary ~ Limb Viability Clinic of St. Luke’s Rehabilitation Institute, Spokane, WA (10/96 – 10/98)
Supported medical director, two orthopedic surgeons, one RN, two PTs, two orthotists, and one prosthetist
Provided computer programming training to all levels of staff and management
Utilized several software packages to design brochures, organizational charts, newsletters, and surveys
Administrative Assistant ~ Hewlett Packard / Manpower, Boise, ID (06/95 – 07/96)
Provided administrative support to a lab comprised of 105 engineers and 17 managers
Designed computerized lab-wide directories, organizational charts, and detailed HP site floor plans
EDUCATION AND AWARDS:
CNA course completion with a 4.0 GPA, Skagit Valley College, Anacortes, WA (05/10)
Recognized as Island Hospital’s Employee of the Month, Island Hospital, Anacortes, WA (01/10)
104 credits towards ASN degree with a 3.2 GPA, Clark College, Vancouver, WA (06/04 – 11/07)
Emergency Medical Technician Certification, Indian River Community College, Ft. Pierce, FL (12/91)
Diana L. Noyes
911 Elm Street, Raleigh, NC 27604
Cell: 360-***-**** Email: abkyt5@r.postjobfree.com
____________________________________________________________________________________________
PERSONAL REFERENCES
Jean Elkins Cell: 206-***-****
Carla Derie Cell: 360-***-****
Amanda Cook Cell: 360-***-****
__________________________________________________________________________________________________
PROFESSIONAL REFERENCES
Kay Steiner Island Hospital Physical Therapy and Rehabilitation
Office: 360-***-**** Manager of Patient Hospitality and Admitting
1211 24th Street, Anacortes, WA 98221
Patty Mason Legacy Salmon Creek Hospital
Office: 360-***-**** Admitting Manger
2211 NE 139th Street, Vancouver, WA 98686
Chris Storm, RN Island Hospital Emergency Deparement
Office: 360-***-**** Emergency Department Director
1211 24th Street, Anacortes, WA 98221
Penny Snarrenberg, RN Island Hospital Home Health
Office: 360-***-**** Home Health Director
1211 24th Street, Anacortes, WA 98221
Dr. Timothy Messmer, DPM Island Foot and Ankle Care
Office: 360-***-**** Podiatric Physician
1220 22nd Street, Suite A, Anacortes, WA 98221
Dr. Phillip Morrison, MD St. Luke’s Rehabilitation Institute
Office: 509-***-**** Medical Director
711 S. Cowley, Suite 310, Spokane, WA 99202
Bob Deely Hewlett-Packard
Office: 208-***-**** Research and Development Lab Manager
1311 Chinden Blvd., M/S 521, Boise, ID 83714
June24,2010
Re: Diana Noyes
To Whom It May Concern:
Diana Noyes is currently working at Island Hospital in our Physical Therapy & Rehab Department as a
Scheduler/Coordinator. She has been employed in this role since September 2008. As Scheduler/Coordinator,
Diana's responsibilities include:
• Scheduling patients for Physical Therapy, Occupational Therapy and/or Speech Therapy; special
appointments are also scheduled for women's health care, EMG, lymphedema, and aquatic services.
Diana works well with our patients to assure their schedule needs are met & coordinated between
available therapists, handling schedule change needs with utmost professionalism and courtesy.
• Registrations are done with attention to details assuring accuracy of patient data including insurance
information, consents & MSP are completed as required.
• Payment processing for patient copays at time of service with adjustments processed correctly and cash
drawer maintained in balance daily. Payments are also taken for our ticket patrons.
• Customer Service – Diana excels in this area and has been acknowledged by receiving the Island
Hospital's Employee of the Month award in January 2010. She was also 1 of 20 invited to participate in
the hospital's exclusive Promise Team which identifies these individuals as leaders in customer service
and promoting this throughout the organization.
In addition to these skills, Diana is very artistic and has blessed this department with use of her skills in
developing & publishing monthly a newsletter for the team called the 'Rehab Gab'. The focus of this newsletter is
to keep everyone up to date on special upcoming events or classes & to acknowledge all the positive comments
provided to each staff member throughout the month.
It is truly a pleasure to work with Diana. She is a valued member of our team here at Island Hospital's Physical
Therapy & Rehab Department.
Respectfully submitted,
Kay Steiner
Director, Patient Hospitality Services
July 6, 2010
This is a letter of recommendation for Diana Noyes:
Diana has been employed at Island Hospital Physical Therapy and Rehabilitation as a front
office Scheduler/Coordinator since September, 2008.
Diana's role as a front office Scheduler/Coordinator positions her as the first line of contact with
the public. Whether this initial contact is on the phone or in person Diana has always shown the
highest level of professionalism, competence, and compassion.
Diana is a forward thinker, self-directed and is excellent with attention to detail. She has a
creative mind, enjoys a good laugh, is kind, caring and the type of person who can remain calm
and controlled even in the most stressful situations. She rarely misses work and is ready to
begin her shift on time.
Diana will excel in any career path she chooses. She is welcome back at Island Hospital for
future employment opportunities at any time.
She will be missed.
Ilima Shaw, PT
Director of Rehabilitation
lsland Hospital
July 26, 2010
To whom it may concern:
I have worked with Diana Noyes for a little over a year. During that time we have worked very closely
together at the front desk greeting patients, registering patients, answering phones, etc. I have worked in
this type of setting for over 20 years and I can honestly say that I have never worked this closely with
someone that is as enjoyable and easy to work with as Diana. She is friendly, professional, detail oriented,
and very helpful to the patients as well as her co-workers.
In addition to all of her regular job duties, Diana created our department newsletter, and publishes a new
one 1-2 times each month. They are very creative, fun, and informative.
Diana received the Employee of the Month for January, 2010. This award was very much deserved, and in an
organization of this size, that is quite an honor.
Anyone would be very lucky to work with Diana. I will miss her very much.
Sincerely,
Eula Bretland. Scheduler/Coordinator
Island Hospital Physical Therapy and Rehabilitation
January2 010Employee o f the Month
Diana Noyes, Scheduler/Coordinator at Island Hospital Physical Therapy & Rehabilitation, has
excellent customer service and teamwork skills. She is very well organized and has the ability to
anticipate the needs of the office. Diana is known for her great sense of humor and has a positive
effect on everyone she works with. Dynamic, engaging, conscientious, courteous, and helpful; Diana
is truly an asset to Physical Therapy and Island Hospital.
Since her arrival in 2008,Diana has characterized Island Hospital's Promise to consistently provide
the best customer service to our patients, families, guests, and colleagues.
Congratulations and thanks for being an inspiration, Diana!
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