Manager Customer Service

Julie W. Carnes

**** ******* ****** 706-***-****

Watkinsville, Georgia 30677 *********@*****.***

Qualifications

Possess exceptional customer service abilities, as well as oral and written communication skills

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Problem solving expertise, as well as in coordinating volunteer and staff schedules, and in solving

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consumer concerns

Over 5 years successful experience as a Social Worker/GCADV Certified

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Trained in Crisis Counseling, Advocacy, Shelter Management, Grant Writing, and Supportive Services

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Education

Bachelor of Arts Major: Speech Communications with special focuses in Public Relations and Social

Work

Minor: Psychology (Behavioral Sciences) Franklin College of Arts and Sciences, The University of

Georgia, Athens, GA (Graduated: 10/2001 with 3.6 GPA)

Certified GA Realtor: Georgia Real Estate License (Inactive) The University of Georgia (Obtained in

2002)

Work Experience

Athens Clarke County Library System Title: Winterville Branch Manager 11/09-present

Ÿ In charge of planning, advertising, executing, and reporting all programs taking place at the

Winterville Library.

Ÿ Performs circulation of all materials, collects fines, places holds on materials through Extension

Services.

Ÿ Trains and supervises all library staff and volunteers.

Ÿ Assists patrons with location of various materials, research, help with using the computer, and

navigating/updating his/her library account.

Ÿ Serves as representative for WINT library at City Council meetings, Library Advisory Board Meetings,

and acts as liaison for Winterville Friends of the library and the Athens Clarke-County Library

Headquarters.

Ÿ Submits timely reports on circulation, assistance, and attendance statistics, as well as all monies and

a monthly report to the HQ business manager.

Ÿ Collaborates daily with Extension Services Librarian on various matters (i.e. budget, funding, new

materials, etc.).

Ÿ Writes quarterly article for Winterville Gazette, and monthly articles for ARLS-WINT website.

SG Development Atlanta, GA Title: Realtor/Renovations Specialist 3/2008-10/2009

Answered multiple phone lines, negotiated rental contracts, performed tenant credit checks,

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checked prior rental history, approved (or denied) rental applications

Ÿ Marketed available properties and showed rentals to prospective tenants.

Ÿ Conducted move out/in inspections of all properties.

Ÿ Kept meticulous documentation of all rental properties and tenant information.

Ÿ Collected rent monies/deposits/fees.

Ÿ Collaborated with Property Engineers regarding renovation, restoration, and construction objectives

for rental properties to demolish, rebuild, or repair to meet objectives.

Responded to tenant needs in a timely and professional manner.

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Project Safe Inc., Athens, GA Title: Follow-Up Services Director 6/2006-3/2008

Worked closely with each shelter resident and her family to organize safe housing, furnishings,

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secure employment, (and budgeting for independent living).

Served as Public Relations Liaison for the organization.

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Maintained frequent contact/provided Aftercare Case Management with former shelter residents via

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home visits, telephone check-ins, by providing Case Management, emergency financial assistance,

crisis counseling, safety planning, and referrals.

Project Safe Inc., Athens, GA Title: Shelter Manager/ Victim Advocate 5/2005-3-2008

Ÿ Conducted shelter screening and intake interviews, as well as shelter tours and explanation of house

rules.

Ÿ Answered crisis line, provided support, referrals, emergency shelter, safety planning, and advocacy

for prospective clients, and documented appropriately.

Ÿ Planned and facilitated weekly resident house meetings, addressed and resolved concerns.

Maintained a healthy array of foods in each unit for resident consumption via NEGA Food Bank,

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and other stores as needed.

Ÿ Conducted Safety Inspections of units/ Administered warnings, citations, and eviction notices..

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