Customer Service Representative

VICTOR GRIFFIN

**** * *******, ***. ***, Fresno, CA 93710( Home: 559-***-****

(abkysd@r.postjobfree.com

Objective

After three years of successfully leading a crew of 5-10 members in

the launching and recovering of jets for the United States Military, I feel

I have the tools and experience to effectively lead and motivate a group to

operate at their highest level. In addition to my military experience,

working at Bank of America has given me the experience needed to explain to

customers with great details about a product and/or a problem they might

have. I look forward to working for your company and working with your

customers.

Education

Fresno City College, Fresno, CA

2008-Present

Plane Captain School, Lemoore, CA

2002

Airman Training School, Pensacola, FL

2000

Work Experience

City of Fresno, Parks and Recreation/After School Division

July 2008- June 2009

Recreational Leader

0. Promoted positive actions and choices, educated about current social

issues, and provided guidance and peer support

1. Coordinated club projects, events and community services

Banc Force

July 2007- Dec 2007

Teller/ Temp Service

. Built relationships with customers while promoting and cross selling

products

. Extensive use of 10-key and able to type 40 wpm

Bally Total Fitness

May 2006- July 2006

Customer Service Representative/Call Center

. Handled customer accounts, disputes, and complaints

. Explained contract terms and packages to clients

Bank of America

March 2005- January

2006

Teller, Customer Service Representative

2. Built relationships with customers while promoting and cross selling

products

3. Extensive use of 10-key and able to type 40 wpm

4. Filed and maintained reports

5. Answered department phone system

Young Life

July 2003-

July 2005

Leader/Motivational Speaker

6. Promoted positive actions and choices, educated about current social

issues, and provided guidance and peer support for youth

7. Coordinated club projects, events and community services

8. Educated youth on drug abuse, sex and violence

9. Trained others to become youth leaders and counselors

10. Worked with school administrators on programs for troubled teens

11. Went to different high schools daily to recruit teens to club

12. Recruited college student to become leaders

United States Navy

February 2000-January 2003

Line Division, Asst. Supervisor

13. Organized jet assignments

14. Set up work schedules for employees

15. Trained new employees

Organizations/Leadership

Youth for Christ Outreach Camp

June 2003

Leader/Motivational Speaker

16. Summer Camp Program

17. Coordinated events and projects with students

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