Customer Service Manager

Lindsay Zerbe

Raymore, MO abkyps@r.postjobfree.com Cell: 816-***-****

PROFESSIONAL EXPERIENCE

Gear for Sports, Lenexa, KS 2006 - Present

Corporate Recruiter 2007-Present

Provide leadership, advocacy and vision to all aspects of corporate

recruitment. Develop new strategies and programs to attract high quality

candidates. Partner with other corporate recruitment staff to prioritize

openings and provide the best and most expedient service to the management

team.

. Develops recruitment strategies to achieve desired staffing levels -

including the research, analysis, and presentation of statistics

regarding hiring and recruitment expenses.

. Counsels managers on ways to improve hiring efficiencies and reduce

turnover. Works with all management staff on position specific

recruitment plans as needs arise.

. Recommends policies and procedures supportive of continuous improvement

in the areas of recruitment, selection, and retention.

. Screens and refers qualified candidates to department managers for

interviewing. Determines placements where appropriate.

. Coordinates "on-boarding" process for all new hires.

. Provides employee relations by answering questions, giving advice, and

helping as employees and management come to HR.

. Maintains records in compliance with federal, state and other governing

regulations, including the requirements of the OFCCP as regards to

federal contractors.

. Participate in the planning of company events.

Recruiting Assistant 2006-2007

Assisted the Employment Coordinator with sourcing, scheduling and selecting

high quality candidates for positions as they become "open". Served as the

primary recruiter for all warehouse, production and Art Production

departments.

. Created and posted internal and external position vacancy advertising.

. Coordinated "on-boarding" process for all new hires.

. Assisted department management with the creation and maintenance job

descriptions for all positions.

. Received, reviewed, maintained and purged resumes that did not meet

minimum qualifications of posted positions.

. Maintained EEO logs and prepares year end EEO reports and Vets 100

reports.

. Maintained disciplinary action log.

. Provided employee relations by answering questions, giving advice, and

helping as employees would come to HR.

. Participated in the planning of company events.

FBD Consulting, Shawnee, KS 2004 - 2006

Benefits Administrator

Primary responsibility was to process FSA claims in a timely manner.

. Processed Flexible Spending Account claims for IBM and Emeriti.

. Worked with team to successfully meet daily and monthly deadlines.

. Communicated directly with participant pertaining to questions / answers.

The Children's Place, Overland Park, KS 2003 - 2006

Assistant Manager

Responsible for supporting the Store Manager by driving sales, managing

operations, merchandising, hiring, training, and maintaining store

profitability's.

. Responsible for meeting and/or exceeding sales targets.

. Responsible for all visual directives in department, including interior,

windows, and signage.

. Ensured store associates consistently followed customer service

standards.

. Interviewed, hired, and trained new employees making sure they were

assigned and directed to specific work.

. Created a positive working environment to encourage individual growth and

reduce turnover.

. Developed and maintained professional relationships with customers and

all levels of associates throughout the store and company.

EDUCATION

B.S., Arts & Sciences with an emphasis in Merchandising & Marketing

Pittsburg State University, Pittsburg, KS

COMPUTER SKILLS

Microsoft Office (Word and Excel)

Outlook, HRIS (Ceridian)

Ceridian ATS System

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