Administrative Assistant Sales

Sarah Hyatt

*** * ***** **** ***, Apt # ** Norfolk, VA 23503

757-***-**** abkyom@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

. Smart, creative troubleshooter and problem solver. Developed

successful resolutions to problems at every previous job.

. Highly skilled in analysis. Able to learn very quickly and put that

knowledge into action.

. Proven results in communications with high customer satisfaction and

big payoffs for business. Brings resourcefulness and passion in

building strong relationships with customers and co-workers.

. Vibrant enthusiastic personality, eager to work through difficult

problems to come to a resolution that is beneficial for everyone

involved.

COMPUTER SKILLS

70 WPM typing; Microsoft Office Suite; Quickbooks; MAS 200; Filemaker;

Onyx; Great Plains; Macintosh and Windows friendly.

RELEVANT EXPERIENCE

Priority Automotive Group, Chesapeake, VA

Sales, 2009-current

. Excellent ability to weave together pertinent information into an

effective sales presentation which is specifically tailored to each

customer. Proven in customer satisfaction with high Customer

Satisfaction scores and repeat business.

. Trained in negotiation. Develop on-the-spot creative solutions to

overcome objections to sale. Excellent at building rapport with

customers and creating good will for the dealership.

. Responsible for thorough knowledge of product: car features, warranty

coverage and service, dealership procedures, competitor models, and

new automotive technology.

. Work closely with other sales team members and managers as well as

other departments to ensure highest quality of service.

Chempoint, Bellevue, WA

Administrative Assistant, 2007-2008

. Hired for a temporary position as an Administrative Assistant for the

Business Development Team of a chemical wholesale company in the

Seattle metro area. Assisted in resolving customer issues with

shipping and receiving chemical documentation.

. Followed-up on claims of missing chemical documentation. Performed

fast-paced research into claim, matched document to correct chemical,

coordinated with Supply Chain Team to ensure document was sent to

appropriate customer.

. Performed shipping collections on past due accounts.

. Selected to manage incoming work assignments. Assigned work according

to strengths and availability of team members.

Allied Waste, Seattle, WA

Collections Clerk, 2007

. Hired for temporary collections position at company with over $500,000

in past due business accounts.

. Established a system of payment, which brought daily returns of

$30,000+. Strengthened customer relationships with easy payment

process.

. Responsible for thorough knowledge of city, state and federal tax

system. Responsible for knowledge of labor laws and construction

licensing. Presented this information to secure payment from

customer.

. Prepared pertinent account information for legal prosecution if all

other resources to obtain payment were exhausted.

Choice Creative Staffing, New York, NY

Accounting Clerk, 2006

. Performed all accounting duties for NYC media and computer staffing

firm, which included preparing invoices, reconciling accounts with

finance backing company on a daily basis, and confirming hours and

payment with temporary employees.

. Trained in collections. Brought in weekly returns of $30,000+ on late

payments. Established working relationships through collections

process that brought in new business.

New York State Assembly, Albany, NY

Legislative Aid, 2003

. Worked as a legislative aid for the 2003 session at the New York State

Assembly.

. Assistant to Assemblymember. Researched legislation that was going up

to vote on the floor and briefed Assemblymember on legislation so they

could make an informed vote.

. Responded daily in letter-format to constituents.

. Researched larger constituent issues specifically dog violence which

went on to become proposed legislation. Worked closely with SPCA

lawyers while drafting initial research for the bill.

Benedictine Hospital, Kingston, NY

Information Systems Intern, 2002

. Worked as an intern in the Information Systems Department at a 200-bed

hospital in upstate NY.

. Responsible for all basic computer repair and network upgrades.

. Managed several technology projects which included securing digital

hospital records in accordance with State and Federal law and created

a secure log-in system to keep track of hospital staff attendance.

. Researched and wrote extensive reports on current technology trends in

the health care industry. Presented at board meeting to encourage

budgeting for new technology in the hospital.

. Assisted the Hospital Fundraising Foundation in writing grants to

raise money for purchasing new computers.

Kingston City Schools, Kingston, NY

Computer Consultant, 2001-2002

. Hired as a computer consultant to transition student medical records

from paper to digitial.

. Managed new medical software for digital records. Installed and

tested this software to ensure stability in daily use.

. Input thousands of records into new software system. Worked

collaboratively with school nurses to ensure medical information was

correct.

. Presented solutions weekly to school superintendents in order to

resolve troubleshooting software problems.

. Held several training sessions for school nurses on basic computer

skills and how to use the software.

EDUCATION

New School for Social Research, New York, NY

Masters in Philosophy: May 2008

State University of New York, Albany, NY

Bachelors in English: May 2005

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