Customer Service Administrative Assistant
Resume:
Raven Gantt
***** ******** ****** ***. ***
Lexington Park, MD 20653
abkynl@r.postjobfree.com
Objective: To obtain an Administrative support profession offering
multipurpose management skills and proficiency in Microsoft office
programs. To offer strong planning and problem solving while being
enthusiastically adjustable to change. Able to work independently, go
beyond potential, capable to manage numerous priorities and meet firm
deadlines without compromising quality.
HIGLIGHTS OF QUALIFICATIONS
. Ability to supervise the front end effectively.
. Ability to provide outstanding customer service.
. Ability to count read and write to accurately complete all
documentation.
. Excellent communication skills.
RELEVANT EXPERIENCE
Administrative Assistant
. Answered the phones, transferred the lines to the correct extensions,
and took messages for the staff members.
. Provided the clients and their family members with information that
was helpful to them.
. Added new clients to the programs that were provided. Updated the
client's new information in the database for the counselors.
. Responsible for maintaining client's confidentiality.
. Filed papers for the counselors and assisted them with clerical
duties.
. Responsible for keeping and delivering clients Rx medication and
personal belongings.
. Signed the clients in for the group sessions and collected their
payments.
. Sorted incoming mail for distribution and dispatched outgoing mail.
Front End Supervisor
. Assisted in training new cashiers and cross training the other
associates.
. Assisted in communicating information to cashiers about sales and
promotions.
. Expedited front lines, direct flow of customers and ensured that each
customer received outstanding customer service.
. Provided orderly maintenance of the front end equipment and supplies.
. Accurately maintain all cash in the drawer.
Cashier
. Greeted customers.
. Bag, box, wrap, or gift-wrap merchandise.
. Answered customers' questions.
. Commuted and record total of the transactions.
. Counted money in the drawer at the beginning of each shift to ensure
the amounts are correct.
. Issued receipts, refunds, credit or change due to customers.
. Received payment by cash, checks, credit cards, vouchers, or automatic
debits.
. Maintained clean and orderly checkout areas.
Front Desk Associate
. Responsible for checking guests in and out of the hotel.
. Issued room keys.
. Compute bills, collected payments and made change for guests.
. Made coffee in the morning for the guests.
. Ran various reports on the computer for management.
Sales Associate
. Assisted in floor moves, merchandising, and display maintenance.
. Assisted in processing and replenishing merchandise and monitoring
floor stock.
. Aided customers in locating merchandise.
. Assisted in changing price changes in the department.
. Participated in yearly inventory and cycle counts.
. Any other tasks assigned by management.
Logistics Associate
. Processed incoming inventory.
EMPLOYMENT HISTORY
01/10-07/10 Night Auditor La Quinta Inn, California, MD
10/08-11/09 Front End supervisor Kmart, California, MD
05/09-06-09 Administrative Assistant Manpower, Waldorf, MD
05/08-08/08 Cashier Lowe's, California, MD
03/08-05/08 Front desk Associate Navy Lodge, Patuxent River, MD
10/07-03/08 Sales Associate Wal-Mart, California, MD
10/07-01/08 Logistics Associate Old- Navy, California, MD
03/07-06/07 Cashier Giants, California, MD
08/06-12/06 Receptionist Bayside Care Center
EDUCATION
2003-2007 Great Mills High School Great Mills, MD
High School Diploma
. Business Law and Business Administration
. Computer Applications I and II
. Introduction to Paralegal Studies
SKILLS
Office Skills
. Office management, records management, database administration,
spreadsheets and reports, calendaring, front desk reception.
Computer Skills
. MS Word, MS excel, MS PowerPoint, MS Outlook, MS Access, MS
Publisher, Windows
REFERENCES
Available upon request
Contact this candidate