Quality Assurance Technician
Resume:
Selma Hajlakovic
Elgin, MN 55932
************@***.***
Objective: To obtain a challenging and rewarding position as a Phlebotomy Technician in a
facility where I can apply knowledge and experience.
To continue employment as Lab Support Tech. – Phlebotomy
Summary of Qualifications:
Bilingual: Bosnian and English
Basic Computer Skills include: Microsoft Word, Microsoft Outlook Express
Advanced Computer Skills include: SOFT, MICS Lastword and Mayo Access
Well organized; good at following through
Able to build strong working relationships with co-workers and management
Perform quality work in a timely, professional fashion
Phlebotomy program at Mayo Clinic
Relevant Experience:
Phlebotomy – Lab Service Technician
. Three years of hospital experience as a Phlebotomist- Lab Service Technician Support.
. Extensive customer relations with various age and culture groups.
. Highly trained at Mayo Clinic Hospital to collect blood using different types needles.
. Outstanding customer communication skills.
Manufacturing
.
Fill customer’s orders from stored merchandise per order forms
Keep accurate records of out-going orders
Package goods for either shipping or storage
Perform routine quality assurance of both raw materials and finished products
Properly documented results and findings of quality checks
Adhere to sanitation standards
Excellent hand eye coordination
Inspect product and /or containers to ensure packing specifications met
Clerical
Answer busy phone and inquiries pertaining to hotel services, registration of guests, and
shopping, dining, entertainment and travel directions
Handle thousands of pieces of mail on a daily basis
Sort incoming mail and distribute to designated areas within the clinic
Search directories to find correct addresses for redirected mail
Inspect all outgoing mail to make sure addresses were legible, correct postage and or
documentation is attached and all containers were in proper condition for mailing
Followed all postal regulations
Register, assign rooms, and issue room keys to new guests
Compute bills, collect payments, make change for guests, and verify guest’s credit.
Keep records of room availability and guest accounts
Human Services
Supervised developmentally challenged individuals with daily living needs within a group
home setting
Manage detailed case files on all clients including medication schedules
Assist patients in acknowledging and accepting responsibility through feedback and
positive reinforcement
Transported clients to appointments, special outings and activities
Able to appropriately resolve conflict and crisis situations
Follow all confidentiality procedures
Initiate and complete tasks with minimal supervision
Excellent working relationship with diverse individuals and groups
History
Mayo Clinic Phlebotomist 06/2007 to 01/28/2010
Casa de Oro Foods Packaging 08/2006 to 10/2006
Mayo Clinic (MN) Mail Sorter 12/2005 to 05/2006
Blondell Motel (MN) Front Desk Clerk 01/2005 to 06/2005
Ability Building Center (MN) Job Coach 07/2004 to 12/2004
Rem River Bluffs (MN) Direct Care Attendant 02/2004 to 07/2004
Mosaic Residential Specialist 03/2002 to 02/2004
McKesson Order Filler 06/2000 to 02/2002
Education
Metropolitan Community College ESL/English
Branko Mikulic High School
Mayo Clinic Lab Service Technician- Phlebotomy
Contact this candidate