Customer Service Insurance
Resume:
Taneisha Edwards
Drive
Blacklick, Ohio
43004
abkyn8@r.postjobfree.com
Career Summary
Motivated customer service professional offering ten years analyst and
administrative experience in insurance, pharmaceutical, manufacturing and
retail industries. Strong writing and detail skills as well as diplomatic
and tactful with employees and customers at all levels.
. Compliance . Accounting .
Commercial Auditing
. Analytical Abilities . Insurance Policy Review
. Lotus Notes
Professional Experience
2009-2009 Safe Auto Insurance Columbus, OH Senior
Compliance Analyst
. Ensured compliance with state and federal filing requirements.
. Established and maintained good working relationships with numerous
state departments of insurance personnel.
. Ensured compliance with the documentation, distribution and
maintenance of required rates, rules, forms, product changes,
proprietary forms and endorsements.
2005-2009 Nationwide Mutual Columbus, OH Audit
Clerk/Processor II
. Reviewed commercial audits to ensure guidelines are being met,
reducing risks of cancellations.
. Logged and distributed vendor received audits to assigned
associate to process.
. Researched audit status for each policy to keep audits in good
standing.
. Keyed in agent commission depending on the policy written.
2003 -2004 Spherion Columbus, OH Office
Clerk
. Organized & electronically scanned company's1099
tax forms to prevent possible IRS penalties.
. Distributed scanned correspondence from policyholders to
assigned underwriter or processor.
. Prepared and validated worker compensations
claims. Ensured properly documented paperwork to support injured
persons.
2003-2004 Macy's Columbus,
OH Customer Service Associate . Provided
product knowledge and services to customers to build sales.
. Worked as part of a team to meet individual, department and
store objectives.
. Replenished merchandise on selling floor.
2000-2002 International Fiber Corporation Nitro, WV Administrative
Assistant
. Analyzed completeness and accuracy of payroll-related transactions for
40 employees.
. Directed front desk operations for senior management to include
inbound calls, appointment calendars, messaging and travel
itineraries.
. Streamlined personnel actions to support strategic and operational
level objectives of company leadership.
1996-2001 Rite Aid Pharmacy Dunbar, WV Shift Manager/Certified
Pharmacy
. Updated office records such as associate files, work schedules,
forms, supply lists and related internal files.
. Labeled products appropriately, including cautionary or auxiliary
labels.
. Monitored inventory, placed orders, checked in drugs and
supplies, stock shelves and removed out-of-date items from the
inventory.
. Inputted patient data and medication orders into a computer
system.
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