Customer Service Sales
Resume:
Heather Newton
***********@****.***
OBJECTIVE
As an employee of Nautilus for 17 years (until we decided to expand our family 5 years ago), I am both
experienced and knowledgeable in the areas of customer service and sales. My passion is to encourage
others to live a healthy lifestyle, making choices to continually grow in mind, body, and spirit. I am a goal
oriented individual who achieves success by prioritizing personal integrity, company loyalty, and sincere
kindness to employers, co-workers, and clientele. I have over a decade of sales experience and believe
that my success thus far comes from the encouragement I have received from others as well as my
willingness to share that encouragement in a team oriented work environment. I am seeking a position
where I can utilize my experience, personality, and work ethic to be an integral part of the growth and
success of an organization.
WORK EXPERIENCE
Sales Representative
November 1992 - December 2005
Nautilus Fitness and Racquet Club Erie, PA
*Handled the sale of fitness club memberships. *Scheduled appointments for tours of facility to assist in attaining new
memberships. *Built relationships to provide member retention and excellent customer service. *Integrated new
members by selling personal training, tanning, and spinning packages. *Act proactively to create opportunities for new
business with existing members. *Made cold calls from provided lists to area companies to sell corporate membership
packages *Called past members and new sales leads to generate sales. * Handle incoming calls from sales prospects.
*Consistently met or exceeded assigned sales goals, earning performance bonuses as a top producer. *Maintained
complete and accurate records of all contacts.
Receptionist
August 1988 - November 1992
Nautilus Fitness and Racquet Club Erie, PA
The receptionist position at Nautilus is an entry level position, which I held until I was promoted to sales
representative. DUTIES: *Received phone calls and directed callers to the appropriate department, *Successfully
arranged appointments between clients and employees. *Responsible for typing memos, reports and other
correspondence. *Took detailed messages for person called upon, including name, time of call and nature of business.
*Received and distributed mail and messages to appropriate departments and employees. *Possessed strong work ethic
and superior interpersonal, customer service and communication skills. *Displayed excellent time management skills
that allow for the multi-tasking of all responsibilities. *Promoted from within company to sales representative position.
REFERENCES
Mike Davis
General Manager of Nautilus (during my 17 years of employment)
General Manager (currently of Delta Valley Athletic Club, Brentwood, Ca)
*****@********.***
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