Engineer Customer Service
Resume:
WILLIAM HADDON abkykh@r.postjobfree.com
**** **** ***** ******, *********, Ohio 44111 Hm: 216-***-****
Cell: 216-***-****
http://www.linkedin.com/in/wi
lliamhaddon
QUALIFICATIONS: Strong knowledge of PC operating systems, Windows Operating
Systems, Windows NT Server, Active Directory, DNS, Exchange Server
hardware and business software packages. Ability to quickly learn,
support, document new hardware, software packages for the past 17
years. Knowledgeable experience operating, configuring,
troubleshooting, testing of computer systems and network and the
ability to convey complex technical information to non technical
users in a clear and understandable manner. Exceptional customer
service and soft skills.
EMPLOYMENT: LRSolutions, Brookpark, Oh 11/2009 -
Desktop / Lan Support Cleveland Clinic Foundation 12/2009
Setup and install new workstation and printers. Test
network
connection, ensure that installed applications are
working properly for
the use of the EPIC system. End user support as
needed. 2007 - 2009
2/2008 -
Visium Resources, Inc, Cleveland, Oh 4/2009
Desktop / Lan Support Technician Cleveland Clinic
Foundation,
Setup and Install new workstations, printers and
peripherals
Connect workstations to network 5/2007-12/200
Install applications and ensure that they function 7
properly.
Provide end user support and troubleshot where
needed.
PC / LAN Support Technician KeyCorp, Cleveland, Oh
Provide high-level, hands on computer tech support to
all Key Bank users as part of their National Field
Support.
Implementing the roll out of new PCs and the
re-deployment of expired PCs.
Diagnosing, troubleshooting and repairing of
company's complex PC and Network issues.
Configuring and solving connectivity issues between
the client's workstations to the network.
Transferring data files and applications from
retiring PCs to the newly integrated PCs.
Upgrading of Lotus Notes as needed.
GED Integrated Solutions, Twinsburg, Oh 8/2003 -
Software Support Tech / Electrical Assembly 10/2006
Installed company software to ensure higher
productivity and more efficiency.
Managed technical support in person and over the
telephone.
Traveled to customer location to perform system
upgrades and troubleshoot technical issues.
Installing PC components and electrical panel wiring
as the equipment is built and tested.
MRK Technologies, LTD, Cleveland, OH 1/2001 -
Network Administrator 5/2002
Provided network support.
Setup and administered NT 4.0 servers, Microsoft
Exchange Server 5.5, Lucent Phone Switch, Octel Voice
Mail, and ARC Serve backup systems.
United States Naval Institute, Annapolis, MD 5/1999 -
Network Administrator 11/2000
Provided network support.
Setup and administered NT 4.0 servers, Microsoft
Exchange Server 5.5, and
Microsoft DNS.
Setup and installed new equipment and printers.
Johns Hopkins University, Baltimore, MD 1/1997 -
User System Specialist 4/1999
Provided user and network support.
Administered Novell Server.
Setup and installed new equipment and printers.
Upgraded hardware and software as needed
Alternative Resources Corp., Cleveland, OH 9/1994 -
12/1996
PC Specialist II (Contracted to do jobs for the
following companies)
Hewlett-Packard - Strongsville, OH
Responsible for servicing customers equipment
Nestle Corp.- Solon, OH
Upgrading PC's both desktop and laptop
Installed software and set up network connections &
addresses
Headquarters and Service Battalion, Quantico, VA 1/1990 -
Bench Technician 7/1994
Repaired and maintained small office equipment
Installed hardware and replaced circuit boards
Installed and upgraded software
Trained Junior Marines on repairing & maintaining
equipment
United States Marine Corps 12/1981-
Engineer Mechanic 1/1990
Diesel Engine Mechanic.
Troubleshooting of malfunctions both mechanical and
electrical.
Installed and maintained mobile power stations.
Responsible for tool room inventory.
Supervised and issued out work to junior Marines
Responsible for repairing and maintaining engineer
equipment (diesel engine generators, flood lamp
units, decontamination units and G.P.M. pumps).
Perform 1st and 2nd echelon maintenance on engineer
equipment.
Troubleshot generator malfunctions, electrical and
mechanical.
Perform preventive maintenance on engineer equipment.
EDUCATION: New Horizons Computer Learning Centers, Cleveland, OH 2008
Microsoft Official Course: MCSE
Implementing and Supporting Microsoft Windows XP
Professional
Managing and Maintaining a Microsoft Windows Server
2003 Environment
Planning and Maintaining a Microsoft Windows Server
2003 Network
Infrastructure
Implementing, Managing & Maintaining a Microsoft
Windows Server 2003 Network Infrastructure: Network
Services
Implementing a Microsoft Windows Server 2003 Network
Infrastructure: Network Hosts
Designing a Microsoft Windows Server 2003 Active
Directory and Network Infrastructure
Planning, Implementing and Maintaining a Microsoft
Windows Server 2003 Active Directory Infrastructure
Administering a Microsoft SQL Server 2000 Database
Ikon Office Solution, Columbia, MD 2000
Microsoft Exchange Server 5.5
Towson University, Operation BootStrap, Baltimore, MD 1998
Certified Novell Administrator Training
Johns Hopkins University, School of Continuing 1997
Studies
Operating System, Network Concepts, & PC
Troubleshooting basics
Introduction to Windows NT, Paradox (windows), & MS
Access
Software Applications and Advanced PC Troubleshooting
PC Memory Management, TCP/IP Architecture and
Protocol
Intermediate Paradox
Advanced Windows NT
PROFILE: Microsoft Exchange Server 5.5 * Microsoft DNS
Desktop user support-Novell Network Administrator
(3.11) (4.11)
Field service technician-Customer Service -NT 4.0
Administration
Knowledge of various computer programs.
Ability to enhance outdated systems and troubleshoot
various computer systems
Maintain application software libraries
Repair and maintain printers (dot matrix and laser),
computers and various PC attachments
Excellent supervisory experience
Effective communication skills
Strong organizational and analytical ability
Diesel engine mechanic
Contact this candidate