Customer Service Manager

Margaret (Margo) Evans **** E Pear Lane

Greenville, MS 38703

abkyi2@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

April 10- Current : Independent Contractor/In Flight Trainer/Lead Flight

Attendant: : On-site, PAG, trainer part 91/125/135, FAA certification

process, manual writing/training program submission, training FA's,

performance and proving runs for certification.

Oct 2009 -Current: Flightworks: Flight Contractor

October 2006 to October 2009 Presidential Airways, Inc. In-flight

Services & Training Manager Moyock, NC

Responsibilities include: following all safety and emergency evacuation

duties, share with crewmembers the responsibility for the safety of

passengers as specified by the company and FAA Regulations. Most

importantly, responsible for cabin safety while maintaining the foremost in

quality and excellence of passenger and in-flight cabin service.

Coordinating with other crewmembers to assure a smooth operation with

maximum efficiency. Perform required preflight checks of emergency

equipment, catering/commissary supplies, cabin appearance. Report any

discrepancies Captain. Perform security checks in the cabin, closets,

galleys and lavatories for any suspicious or unidentifiable items. Assist

flight crew in manifesting passengers including any special information

needed for international flights. Brief passengers on the following:

Smoking, location of emergency exit row seating and seating requirements,

use of oxygen, seatbelts, seat backs, tray tables, aisle path lighting, and

life preservers and rafts (as applicable).

Key member of cabin safety and validation proving run with FAA resulting in

initial certification approval. Ensure all FAA guidelines and company

policies regarding/including customer safety are in compliance.

Responsible for all duties required for Part 135, 121 and 91 flights and

processes. Assisted in FAA approval of Dash 8 flight attendant training

program and provided in-flight operational experience guidelines,

supervision and provided all aspects of customer service as pertains to

specific clientele. While in Flight Operations, input and reconcile of

daily and monthly flight logs for over 9 planes, and on site staff working

in communication center with incoming and outgoing traffic on airstrip. All

record keeping, filing, maintaining of flight log files (these files

included block time/flight time/customer charge-out, and fuel charges),

used in monthly charges in invoices billed to customers.

I wrote Flight Attendant Manual & Training Program for a start up part

91/125/135 operation for Turbo-Prop, proving runs, all dealings with the

FAA POI and Cabin Safety Specialist to ensure regs, and requirements for

initial certification process, and transfer of certification from Southern

to Eastern region. I hire, train, and maintain all records for the Flight

Attendants, fly rotations with the DASH 8 program stateside and overseas.

Worked in Flight Operations and Selection and Training when not flight line

or training. Check airman Certification for Flight Attendant Trainer thru

FAA, and also have ability to obtain and maintain (2) security clearances.

April 2004 October 2006 Berry Aviation San Marcos, TX Lead Flight Attendant

/Trainer

Flight Attendant for on demand corporate 135 charter company, Single flight

attendant on board of 30 passenger plane, all dealings with passengers,

check-in and in-flight services, catering, cleanliness of plane. Also

trained new Hires IOE.

December 2003 September 2004 Fullerton Industrial Contractors & Plumbing

Greenville, MS Office Manager, Payroll AP/ARSeptember 2004 All aspects of

the office, calls, scheduling, payroll AC/AR/AP, for 50 employees,

bookkeeping for 2 companies.

August 1998 December 2003 Brintons US Axminster Greenville, MS Purchasing

Assistant, ACCTS Pay Processing all input for Accts Payable, payments &

record keeping for North America, became Purchasing Asst, in October, 2000,

responsible for all purchases for plant operations, and all travel

arrangements for sales & marketing.

1997-1998 Greenville Casino Partners (Acct Mgr)/Delta Mgmt (Nursing Home

Mngt Firm /Delta Community Mental Health (DD Program Bookeeper )

Greenville, MS

Certifications: 2010 Recurrent/

Certification FAA Trainer recurrent

2009 Flight Safety, Recurrent, 135, and 125

2009 Final Acceptance FAM and FATM by

Eastern Region (Proving run part 135) ATS/ATC certificate

2008 Certification FAA Trainer and recurrent

2008 Submission of 125 Certification FAM and

FATM 2007 Certification FAA Trainer and recurrent

2007

Transfer North Carolina/Eastern Region

2006 Flight Safety/Prior Experience Melbourne, FL (135 certificate)

2006 FAA Certified Check airman/Flight Attendant Instructor/

Flight Trainer

2006 Acceptance of Flight Attendant Training Program (FATM), and manual

(FAM) from Southern Region FAA (Initial)

2006 October Berry Aviation, Recurrent

2005 Facts, Berry Initial Ground training

2004 In-Flight Careers Denver, CO

INITIAL: GROUP I AND II FACTS

Dallas, TX

Flight Attendant - Initial Part 91, 121, 125& 135

Initial Certification, part 91, 121, 125, & 135

Education

1982 Mississippi Delta Moorhead, MS

AS, Computer Programming

Computer/Accounting, Business GPA: 4.0

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