Manager Customer Service
Resume:
RO LANDO BELL I DO JR.
RO
Stockton Ca. 95207
abkyi0@r.postjobfree.com
SUMMARY
I'm a productive team player that is pro active, self sufficient and driven by Quality, Safety and Production when
completing any task to achieve that the targeted end result.
Easy adaptability to any setting with a complete understanding of how to learn, grow, excel and mold
myself into an reliable, approachable and effective team member/builder.
M y goal is to become an effective team member within a company offering long term growth and
stability.
P ROFESSIONAL ACCOMP L IS H M E N TS
S hipping/Receiving-8 years + exp
• Coordinating dock rotation for both inbound and outbound shipments, utilizing available tools
and resources.
• P reparing and monitoring the methods used for unloading and loading, including proper safety
handling procedures.
• Confirming product for unloading against respective shipping documentation. T his includes
p roduct description, product size, quantity or number of cases and other related information.
D elivery D r iver/Food P reparer/Order Taking and Cash Handling- 8 years + exp
• P laced and Confirmed customer orders over telephone, prioritized and delivered itemized
orders in a safe and timely manner, provided excellent customer service, maintained and balanced
a daily till of cash, credit cards discounted items for at the end of the day closeout.
• A lso pre-bussed, bussed, washed dishes, light janitorial work and cold called customers with
corporate provided customer cold call list for future orders/customer appreciation.
Manager/Supe rvisor- 5 years + exp
Acted in the capacity of Warehouse Manager and liaison between Shareholders and work teams
during downsizing and paperless t ransition which involved 30 employees over 1 month resulting in
smooth communication f low and improved owner, employee and customer relations.
met all production and quality control deadlines for previous 6 years resulting in increases in
staff efficiency.
Supervised from 8-20 direct reports with responsibility for both people and process, including
H i ring, firing, negotiating wages and employee development .
p rocessed all shipping labels, reports and manifests for Ups World ship, Fed ex ship manager and
( Ltl) shipments for various transportation companies for both domestic and international
shipments.
Led and adhered to a (Plan of Action ) implemented by company share holders and senior
operations managers to standardize policies and procedures for Warehouse Safety, Quality,
shipping/receiving methods and employee development/training.
C lerical/Support-5 years + exp
Acting in the capacity of the Warehouse Manager during the Warehouse Manager’s absence.
overseeing the proper processing of daily orders, spreading workload among the warehouse
personnel and directing work groups. I ncluding RMA’s, Domestics and Foreign Receipts.
I nsuring that the “Warehouse Commitment to Service is upheld.
Scheduling all LTL and expedited freight carrier p ick ups, advising the Warehouse Manager if a
p roblems did exist.
Overseeing the scanner and computer operations for compliance with Company Policies and
P rocedures.
D irecting, auditing and confirming Standard Operating Procedures/Methods are being followed.
H obbies and I nterest-Full time H usband and Father
• Family, Friends, Fishing, Home Improvement, my kids/football games-practices, swimming,
h iking and light mechanical and structural assembly.
R olando Bellido Jr. P age 2
of 2
PROFESSIONAL EXPERIENCE
PROCO PRODUCTS, STOCKTON, C A 2008 –
Current
T eam Lead
ROUND TABLE PI ZZA 2008 – Current
D elivery D r iver
M OUNTA I N M I K ES P I ZZA 2001 – 2005
Delivery D r iver
Z I P F IZZ C ORP ., STOCKTON, CA 2006 – 2009
Asst. Regional Manager
C ENT RAL V ALLEY H ARDWARE, S tockton, CA 2003 – 2007
O ffice Manager
E L ECTRON IC D ATA SERV ICES, S tockton, CA 2001 – 2003
D ata Ent ry Specialist
E DUCAT ION
A dministrative/Clerical Support, B iz Tech Vocational Institute, Stockton, Ca.
C OMPUTER SKILLS
P roficient in MS Word, Excel, PowerPoint, Outlook, Ups Worldwide Ship, Fed ex online Ship
M anager, RF gun, Type 70+ wpm, 13,000kph on 10 key, certified forklif t driver.
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