Customer Service Administrative Assistant

Kathleen Bagdanoff

**** ****** ***** *********: 209-***-****

Modesto, CA 95350-2829 E-mail: abkyha@r.postjobfree.com

[pic]

Objective:

Seeking a position in which I can further my professional development,

while utilizing my outstanding customer service, typing,

administrative and general office skills.

qualifications:

Typing 70 wpm Excellent Attendance Customer Service

Microsoft Word Modern Office Skills Reception Techniques

Microsoft Excel Alphanumeric Filing Scheduling

10 Key 8,000+ kph Data Entry Outstanding Quality

Business Grammar Some Access Work Ethic

Business Math Confidential Transcription

Experience

professional EXPERIENCE:

Customer Service/Typist-Stellar Nordia, Salida, CA - 12 Years

Facilitated calls to and from hearing impaired persons, explained

relay, and typed customer's conversation verbatim with high typing and

spelling accuracy. Kept customers informed of call status at all times

and communicated with courtesy and clarity with internal and external

customers. Maintained strict confidentiality.

Administrative Office-State Department of Vocational Rehabilitation,

Brea, CA - 10 Years

Clerical support to Vocational Rehabilitation Counselors - Screened

applicants, scheduled appointments, answered questions, receptionist

and greeted customers. Contacted vendors to verify necessary details

for plan setup and communicated within the office regarding plans,

procedures and priorities, transcribed rehabilitation plans

determining plan compliance with state and vendor requirements.

Established and maintained records and follow-up systems, prepared

authorizations, statistical reports and routine correspondence;

processed mail, filed and retrieved closed files.

EDUCATION:

Administrative Assistant I, Computer Tutor Business and Technical

Institute, Modesto, CA

Business Administration, Modesto Junior College, 14 Units, Modesto, CA

Liberal Studies, Bachelor of Arts, California State University,

Stanislaus, Turlock, CA

General Education, Associate of Arts, Modesto Junior College, Modesto,

CA

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate