Customer Service Assistant

Location:

Posted:

September 19, 2010

*Cheryl A. Wiltrek

PROFILE

Energetic, detail oriented and personable professional who takes great pride in work accomplished. Punctual and

dependable, relates well with both co workers and customers, enjoys working on the computer and consistently

willing to learn new traits of the job.

EDUCATION

Career and Computer (Office 2007) Certification, Community College of Beaver County, Monaca, PA

Secretarial Course, Everest Institute (formerly Duff’s Business Institute), Pittsburgh, PA

PROFESSIONAL QUALIFICATIONS

Receptionist/Secretary/CRC Assistant

Answered phones in a professional manner.

Tracked shipments to get receipt of delivery confirmation.

Maintained high levels of organization in filing system.

Kept up to date records.

Placed orders for necessary products/materials.

Completed/mailed bills, contracts, policies, invoices, or checks

Operated office equipment, such as: photocopier, calculator, fax machine, multi line phone.

Opened/sorted/routed incoming mail, answered correspondence, and prepared outgoing mail.

Computed/recorded, and proofread records and reports.

Reviewed files, records, and other documents to obtain information.

Assist clients looking for positions through computer and referrals .

Customer Service/Housekeeping

Gave directions and answered all guest inquiries in a professional manner.

Provided all requested items to customer for ultimate guest satisfaction.

Maintained high safety and sanitation standards.

Communicated clearly with other staff.

Changed sheets, made up beds.

Cleaned bathrooms and inspected for leaks or damages.

Used vacuum/mops to clean bedrooms, hallways and public areas.

Keep storage areas and carts well stocked, clean, and tidy.

WORK HISTORY

CRC Assistant, Career Link of Beaver County, Monaca, PA 2010-present

Cafeteria Monitor, Ambridge Area School District, Ambridge, PA 2006-2010

Housekeeper, Holiday Inn Airport, Area, Clarion Royce Hotel, Moon Twp., PA 1991-2005

Hostess, Welcome Wagon International, Ambridge, PA 1987-1991

Receptionist, Claudia J. House, O.D., Moon Township, PA 1987

Secretary, P.K. Industries, Inc., Pittsburgh, PA 1972-1986