Customer Service Truck Driver

Itika Wynn

**** ****** *****

Columbus, Ohio ****9

Phone: 614-***-**** E-mail:

*******@*****.***

To Whom It May Concern,

In the interest of exploring new career opportunities and to continue my

educational goals please review the attached resume in consideration for

any open Logistics (Commercial Drivers) positions.

With over 13 years of diverse experience in the Logistics and Commercial

Drivers fields while experienced in warehouse operations, my expertise lies

in the ability to identify core organizational needs and the requirements

of those I support. As a results oriented professional, I possess strong

abilities to work in fast-paced environments demanding strong

organizational, technical, and interpersonal skills. I am trustworthy,

ethical, discreet, and above all, committed to superior customer service.

In addition, I am confident and poised in interactions with individuals at

all levels; detailed oriented and resourceful in completing projects with

the capability to multi-task effectively.

Currently, I am searching for new challenges and opportunities where I can

become a vital asset to your organization. At such I would welcome a

personal interview to discuss your current needs and my potential

contributions. I have a current Commercial Drivers License.

I look forward to speaking with you and thank you in advance for your

consideration.

Sincerely,

Itika Wynn

Itika Wynn

3185 Kenray Drive

Columbus, Ohio 43219

Phone: 614-***-**** E-mail:

*******@*****.***

PROFESSIONAL OBJECTIVE

To obtain a position in the Logistics and Warehouse Operations in which I

can utilize my experience in strategic planning, customer service and

management skills.

SKILL SET SUMMARY

Knowledgeable, innovative and detail oriented professional specializing in

the Logistic Operations and Mail Processing fields. Approximately 13years

of combined experience creating technical and business solutions with

excellent customer service. Professional orientation: leading projects,

organizing work teams, problem-solving and decision-making.

. Possess Current Commercial Drivers Licenses for 8 years

. Sharp analytical capabilities - constant improvement of processes and

systems

. Highly developed problem-solving skills - will achieve objectives

under pressure

. History of flexibility, able to work in challenging positions

. Effectively multitask and meet deadlines with ease

. Strong customer service skills

. Excellent interpersonal, oral and written communication skills

. Possess the ability to work as a team member as well as independently

. Type 55 words per minute with 100% accuracy

PROFESSIONAL EXPERIENCE

Administrative Skills

. Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

. Served as point of contact for guests, visitors and employees.

. Gathered, consolidated and analyzed data to produce reports for agency

use.

. Managed and maintained client and organizational relationships.

. Established and maintained several program files.

. Oversaw the requisition of office supplies and equipment.

. Composed correspondence as final product for review, authentication,

or other disposition; in addition to editing data for typos and

grammatical errors.

. Prepared, opened, sorted, routed, and delivered incoming and outgoing

mail, messages, and correspondence.

. Delivery truck driver for 7 years, while performing warehouse duties

on a regular basis

. Electric Pallet Jack for 13 years

. Fork lift for 13 years

Customer Service

. Successfully interact with customers to provide information in

response to inquiries about products and services.

. Has a wide range of knowledge when dealing with the customer's needs.

. Ability to communicate clearly, both written and in speech.

Itika Wynn Page 2

Logistics and Warehouse Technician

. Uses excellent customer service skills, establishes and maintains

effective working relationships with other employees, officials, and

all members of the general public.

. Operates a motor vehicle to assist in carrying out the business of the

department and the City.

. Counts, sorts, or weighs incoming goods to verify receipt of items

against shipping notice.

. Records and checks quantity and quality of goods received for

conformity to purchase orders and specifications.

. May inspect, accept, or reject goods received. Input stock items into

computer and store in the assigned location in or around the

warehouse.

. Mark inventory codes on goods using proper labeling equipment.

. Communicates and coordinates with appropriate buyer returns,

rejections and credits. Properly inputs credit into computer system.

. Fills supply work orders or requisitions, including checking shelves

for items, retrieving the items, asking for proper work order account

number, entry of requisitions received and log items out of warehouse

inventory.

. Reviews computer reports for unused, excess and slow moving stock

items.

. Prepares list of depleted items, recommends survey of defective or

unusable items and submits disposal recommendations to Warehouse

Superintendent.

Equipment Operator and Truck Driver

. Operate all heavy equipment in a safe and efficient way according to

all relevant

legislation, policies and procedures.

. Performs daily safety and maintenance checks.

. Cleans heavy equipment as scheduled and/or required.

. Ensures heavy equipment is safely and securely stored.

. Advises the Public Works Foreman of any requirements for maintenance

or repairs.

. Participates in routine maintenance and practices workplace safety.

. Maintains inventory and performs other related duties.

Mail Processing Technician

. Sorts incoming mail for distribution and dispatches outgoing mail.

. Opens envelopes by hand or machine. Stamps date and time of receipt on

incoming mail.

. Sorts mail according to destination and type, such as returned

letters, adjustments, bills, orders, and payments. Readdresses

undeliverable mail bearing incomplete or incorrect address.

. Examines outgoing mail for appearance and seals envelopes by hand or

machine. Stamps outgoing mail by hand or with postage meter. Fold

letters or circulars and insert in envelopes.

. Distributes and collects mail. Weighs mail to determine that postage

is correct.

. Keeps record of registered mail. Ability to address mail, using

addressing machine.

. Operates Electric Pallet Jack.

EMPLOYMENT HISTORY

Equipment Operator 2009 -

Present

Limited Express

Mail Processor 2005-

2009

US Postal Service

Truck Driver (Part Time) 2007 -

2007

Sofa Express Furniture Warehouse

Truck Driver

2007 - 2007

Roth Produce

Truck Driver and Warehouse Technician 2001 -

2004

DuPont Flooring Systems

Equipment and Warehouse Technician

1998 -2000

Federal Express (FEDEX)

EDUCATION

Central State College

Major:

August 1994 to August 1995

CDL Class A Course 2000( Month)

Brookhaven High School (start year) - 1994

High School Diploma

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