Customer Service High School
Resume:
Jazmine Vera
Tracy, CA *****
abkyg9@r.postjobfree.com
Objective:
Would love a job which allows me to learn more and also gain even more
experience in the work place.
Summary of Qualifications.
Has worked in Customer Service for over 3 years.
Exceptional Speech, Writing and Communication skills
Has developed very strong people skills and has worked with all types of
customers in many different situations.
Has quick and effective problem-solving skills, excellent phone etiquette.
Knowledgeable in Microsoft Excel, Word, and Office, Types 45 wpm.
Friendly, ambitious and has a great personality.
Work Experience
Target, San Jose, Ca
August 2008- May2010
Responsibilities: Answering all phone calls which come into Guest Services
and transferring them to the desired location. Also inputting the required
data for that day into the computer system and keeping track of defected
items and entering those as well. Filing all documents and papers and
making and keeping track of the appointments the store has with
maintenance. Taking care of guests at the guests services desk, checking
out guests at the registers, maintaining a clean work space for myself and
other team members and keeping the front end and service desk neat and
presentable for guests.
Bath and Body Works, San Jose, Ca
March 2010-September2010
Responsibilities: Greeting guests and assisting them individually. I was
also responsible for taking all calls which came into the store and
transferring them to the desired location. Among these I had the
responsibilities of marketing, these included making and recording all
marketing orders that the store had made and taking inventory every time
they were delivered. After this task I was required to put all the
marketing in its correct place for each quarter. I was also the one looked
to for organizing the marketing files and had to file each of the documents
and papers into the correct folder and input it into the system. I was
expected to have adequate knowledge of all product sold in the store. Being
up to date and aware of all new lines of product and what each product
does. Attending to each guest individually and knowing what they are
looking for. Ultimately to keep the customer satisfied and happy throughout
their whole shopping experience.
Volunteer Experience
Grace Children's Home: Tijuana, Mexico
June 2008, July 2009
Responsibilities: Providing care for the younger children in the home such
as preparing meals, washing the laundry and helping them with homework when
they returned from school.
Sacred Heart Foundation
May 2009-September 2009
Responsibilities: Checking for correct identification as guests entered the
facility, bagging clothes and groceries for families as they came, keeping
the clothes closet clean and organized for guests, taking in and receiving
donations from people.
EDUCATION
Connecting Waters Charter School, Waterford, Ca
High School Diploma
Evergreen Valley College
Associates Degree
Contact this candidate