Manager Quality Control

J O H N W. D I LWORT H

** ***** ***** ******, ******* 32352 Cell No. 850-***-**** Email ( jdlwr ****@***.***)

Objective:

I am an enthusiastic self-starter interested in a full time position. Some of my att r ibutes

a re the ability to make sound decisions, handle high stress work environment and adapt to

any job situation. Extremely organized and willing to go the extra mile to exceed the

company’s goals and expectation.

Work Experience:

Burger K ing (Dothan, AL)

Career Progression

1991 - 2010

- Distr ict Manager

2008 – 2010

- Trainer/RGM

2001 – 2008

- Restaurant General Manager

1991 –2001

D istrict M anager

Managed six restaurants with 180 employees, each unit had an average sales volume of one

m illion dollars per year in sales.

- Ensured that goals and targets set by the company were attained

- Ensured all managers and hourly employees follow the rules and regulation

according to the company’s policies and procedures

- Analyze and research the profit & loss statement each month for each unit to explain

any accounting variance and develop action plans for each unit not meeting targets

- Conduct monthly meeting with General managers to discuss new business

- Responsible for recruiting hourly and salary manager

- Responsible for performing random audits (store camera, safe, voids and inventory)

- Responsible for during a minimum of 2 restaurant visitation per unit monthly

- Responsible for preparing a slide show presentation at home office

T rainer/RG M

Managed one restaurant and was in charge of t raining all new salary and hourly manager

(for the Tallahassee market) with a store sale volume $1.4 million.

- Verified and processed funds in an accurate and t imely matter with completion of

bank deposits

- Overseeing daily, weekly and monthly inventory counts and verify any variances and

develop action plans for immediately improvements

- Responsible for hi ring, scheduling, t raining and developing crew members

- In charge of ordering bi-weekly food purchases

- In charge of ordering crew and manager uniforms & submitting crew & manager

payroll

- Ensured all managers & crew members follow the rules and regulation according to

t he company’s policies and procedures.

- E nsured all customers were satisfied with the service they received and handled all

complaints on the store level

- Responsible for t raining all new manager t rainees, completing their paperwork and

following up with them when they return to their home restaurant

- Conduct weekly manager meeting, perform store visit on all hourly and asst.

managers

- Conduct performance review on all salary and hourly managers.

Restaurant General M anager

Managed one restaurant and was in charge of t raining all new salary and hourly manager

w ith a store sale volume $1.1 million.

- Verified and processed funds in an accurate and t imely matter with completion of

bank deposits

- Oversee daily, weekly and monthly inventory counts and verify any variances and

develop action plans for immediately improvements

- Responsible for hi ring, scheduling, t raining and developing crew members

- In charge of ordering bi-weekly food purchases

- In charge of ordering crew and manager uniforms & submitting crew & manager

payroll

- Ensured all managers & crew members follow the rules and regulation according to

t he company’s policies and procedures.

- E nsured all customers were satisfied with the service they received and handled all

complaints on the store level

- Conduct weekly manager meeting, perform store visit on all hourly and asst.

managers

- Conduct performance review on all salary and hourly managers.

Amoco Fab rics & F ibers Company

Bainbridge, Georgia

1981 – 1991

Career Progression

- Quality Control Area Superintendent

1988 – 1991

- Production Supervisor

1983 – 1988

- Management Trainee

1981 – 1983

Quality Cont rol Area Superintendent

Managed the quality control functions for a variety of labs within a $200 million

manufacturer of industr ial fabrics and fibers.

- Supervised the activities of 4 supervisors and technicians in the quality control

p rocess

- Developed, implemented, modified and certified testing procedures

- Headed a specification task force team including representation from R&D,

P roduction and Marketing

- Inst rumental in development of a computer network for the lab, reducing paper f low

and increasing accuracy of information

- Responsible for departmental and environmental safety, as well as meeting OSHA

requirements

P roduction Supervisor

Maintained responsibility for overseeing the activit ies of 17 employees in the production of

s taple fibers, insuring that production, quality and employee safety standards were

consistently met.

- Consistently achieved 100% of assigned production quotas

- Maintained a record of manufacturing high-quality products

- Significantly reduced production waste levels

- Achieved a level of zero recordable and lost-time accidents

- Coordinated and conducted several departmental quality, safety and production

meeting

M anagement T rainee

- Assigned to each department within the plant for a period of t ime in an effort to

learn all facets of the plant and manufacturing operations, as well as obtain

supervisory t raining

- Performed fill-in supervisory duties

Education

1981 Florida A & M University

Tallahassee, Fl

Degree

- B.S. degree in Criminal Justice

- Minor in Correction

!977 James A Shanks H igh School Quincy, Fl

Diploma: Graduated

Computer

- M icrosoft Office 2007

- DDT Camera system

- Menulink / Radiant register system

Certificate

2009 National Restaurant Association Solution

Chicago, I L

- ServSafe (Food Manager Certification)

.

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