Customer Service Accounting
Resume:
Vanessa N. Warren
Hampton, GA *0228
Cell: 678-***-****
Email: *************@*****.***
SUMMARY: Over the past year I have worked as a Mission Support Specialist contractor for the Department of
Homeland Security. I was solely responsible for Detention Management Obligations, Invoice Tracking and
Processing, and other related Financial Management and administrative duties. My ultimate goal is to obtain a
position that I will find to be exciting and challenging, and where I can continue to expand my professional skills.
My broad experiences, range of skills, and military and government background, make me a superior candidate for
this position.
WORK EXPERIENCE
Dec 2008-Nov 2009 DEPARTMENT OF HOMELAND SECURITY, ICE, Atlanta, GA
via Calloway & Associates, Inc.
Mission Support Specialist – (Contractor)
Responsible for the reconciliation and processing of the detention facilities’ invoices using the Federal EADM
(Enforcement of Alien Detention Management) & the Webview invoice management systems
Accountable for the maintenance of the detention facilities’ contracts for the various detention facilities located in
NC, SC, GA, and AL
Managed and ensured that all funds were obligated & general expenses tracked & updated monthly in the
Detention Management Tracking System (DMTS) with all detention facilities’ information
Assisted in developing new fiscal year financial spend plans for defined ICE detention facilities
Ensured all government vendors had a valid registration in the Central Contractors Registration website
Provided the proper contracting documentation for establishing Intra-Governmental Service Agreements (IGSA)
with detention facilities in NC, SC, GA, and AL
Prepared and submitted all prior year funding requests for the field offices and headquarters staff
Researched funding documents in the Federal Financial Management System (FFMS) and provided reports as
required
Performed analyses of and researched open obligation listings to determine if obligations are to remain open or
should be closed out (de-obligated)
Assisted with financial management and accountability of all detention facilities in defined areas
Other Related Work Experience Includes:
Jan 2008-July 2008 GRIZZARD ADVERTISING AGENCY, Atlanta, GA
Accounting Associate II
Duties consisted of all A/R and A/P functions, detailed error research, audit assistance, and Sales & Use Tax
adjustments. Performed all Accounting duties using Great Plains software
Sep 2007-Feb 2008 SANDERSON INDUSTRIES, Atlanta, GA
via Creative Financial Staffing
Accounting Specialist - (Temporary Position)
Duties consisted of all A/R and A/P functions, account reconciliations, inventory counts & quality checks, coding
and batching, and price error corrections. Performed all accounting duties using AS400 software
Dec 2006-Apr 2007 THE PARADIES SHOPS, Atlanta, GA
Fixed Assets/Accounts Payable Specialist - (Contractor)
Accurately processed fixed assets to be capitalized using a depreciation timeline (Lease Life Schedule)
This included entering the type of asset, current age of asset, and years to be depreciated
Accurately performed all accounts payable duties; including rotating between the US & Int’l companies
Consistently coded and batched invoices to be paid accordingly; requested PODs when needed
Strictly & timely followed a monthly payment schedule of over 100 vendors, some International
Ensured funds were converted accordingly for International vendors
Regularly booked journal entries; many of which needed to be re-classed
Participated in monthly P&L meetings accounting for variances in month-to-date/year-to-date data
Proficiently performed all accounting duties using Great Plains software
Dec 2002-Apr 2005 DUNI SUPPLY CORPORATION/DESTER CORPORATION,
Atlanta, GA
Accounts Receivable Specialist
Expertly reconciled current accounts, to include booking journal entries
Verified/posted transactions, such as funds received; posted A/R cash receipts, EFTs, & wires, including
International funds
Followed up inter-company payments which had to be dispersed accordingly between companies & converted if
International funds
Processed credit applications; ordered Dun & Bradstreet reports
Implemented standard and special outgoing invoices for customers; requested PODs when needed
Tracked unpaid invoices (collection calls-US & Int’l, contacted Sales Dept. and Customer Service)
Investigated and solved problem invoices with internal departments and customers
Prepared monthly closing reports for Management Team during end-of-month process
Created special reports (i.e. receivables forecasting, investment reports, cost projections, etc.) through word
processing and spread sheets using Excel, PowerPoint, and Word programs
Performed accounting duties using TCM, Magic, and Citrix software
Other Related Work Experience Includes:
Apr 2002-Aug 2002 AUTOMOTIVE SOLUTIONS, Macon, GA
Bookkeeper/Office Manager
Duties included all A/P and A/R functions, bank reconciliations, financial reporting, office management, and
customer service. Performed all accounting duties using QuickBooks and Peachtree software.
Oct 2001-May 2001 BARNETT PRODUCTS, Macon, GA
via Employment Matchmakers
Accounting Specialist - (Temporary Position)
Duties included all A/P and A/R functions, payroll, bank reconciliations, shipping, and inventory control, and
financial reporting. Performed all accounting duties using Infinity accounting software.
Aug 1999-Apr 2000 Fiesta Lincoln-Mercury Auto Center, San Antonio, TX
Accounts Payable Specialist
Duties included all A/P functions, reconciling accounts, and financial reporting. Performed all accounting duties
using Reynolds & Reynolds accounting software.
Dec 1993-Feb 1998 United States Air Force, Charleston AFB, SC
Financial Analyst
Performed forecasting, budget analysis, voucher processing, and financial reporting
Regulated appropriations for various base organizations, balanced & reconciled base wide accounts
Prepared monthly, quarterly, and annual financial reports ensuring that GAAPs were followed
Executed A/P duties relevant to base organizations to include travel voucher processing & auditing
Maintained financial management of military payroll document processing & auditing to include payments &
collections
Disbursed funds consisting of cash & check payments, as well as issuing treasury checks
Tracked funds and researched regulations to ensure legality and accuracy of use of government funds
Proficient in Microsoft Word, Excel, PowerPoint, and DoD & DFAS accounting systems
Created various Excel spreadsheets, charts, & graphs for reporting purposes
E D U CATI O N
2001-2002 Associate Degree in Accounting, Central Georgia Technical College, Macon, GA
1996-1997 Accounting Certification, US Air Force, Charleston, SC
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