Scott Alexander

abkye7@r.postjobfree.com

* ******* ***** ( Rochester, NY 14624 ( 585-***-**** (cell) / (585)

***-**** (home)

Summary

RESULTS-DRIVEN TECHNICAL PROFESSIONAL WITH MULTI-FACETED EXPERIENCE

AND A PROVEN TRACK RECORD OF ACCOMPLISHMENTS IN THE INFORMATION

TECHNOLOGY FIELD. EXTREMELY EFFECTIVE IN ESTABLISHING PRODUCTIVE

CLIENT RELATIONSHIPS, AND DELIVERING SOLUTIONS EFFICIENTLY WITH

PROJECT MANAGEMENT METHODOLOGIES.

.

Project Management Process Improvement Management

Vendor Management Strategic Planning

Management Presentations Account Management

Professional Experience

DIAMONDS LIMOZINES, ROCHESTER, NY 2010-PRESENT

PART-TIME CHAUFFEUR

ASSISTING THE TRANSPORTATION NEEDS OF A DIVERSE CLIENTELE IN A VARIETY OF

ELEGANT AND CLASSY VEHICLES.

TRANSWORLD SYSTEMS, ROCHESTER, NY 2009 - 2010

INDEPENDENT ACCOUNT MANAGER

CONTACT BUSINESS OWNERS TO PURCHASE SERVICES PROVIDED BY THE GREENFLAG

PROFIT RECOVERY PRODUCT.

XEROX CORPORATION, ROCHESTER, NY 2000 - 2008

PROJECT MANAGER 2003 - 2008

Co-facilitated with Infrastructure Services Organization the auditing and

business analysis of Business Continuity services within the Information

Risk Management, ensuring service availability in the event of a declared

disaster.

. Analyzed business requirements and audited Xerox core infrastructure

disaster recovery drills, ensuring processes and procedures were

followed per design.

. Coached Service owner managers, ensuring business continuity processes

were met.

. Updated drill and recovery audit materials.

. Managed project tasks and deliverables with Microsoft Project.

. Developed business resumption plan.

. Updated Privacy training materials with third-party vendor.

Oversaw the global messaging program to consolidate service to Xerox's core

messaging service.

. Achieved cost savings for the corporation by consolidating various non-

core organization's messaging service with the core supported service.

. Implemented with Xerox's Total Quality Management methodology and

managed scheduling tasks

. Identified barriers and facilitated meetings to improve migration

activities with the Manage By Facts (MBF) methodology.

. Facilitated purchases for Xerox mail and file services supporting the

global Xerox infrastructure.

Project Manager 2000 - 2003

Coordinated over sixty web-based applications by implementing an

authentication and authorization solution. The solution used was

Netegrity's SiteMinder (now CA Siteminder) software.

. Ensured the program's operational support met high availability level

of service, analyzed root causes, and implemented improvement plans to

the service.

. Managed an outsourced third-party supplier team to engineer and design

the solution.

. Consulted with the customer (application owners) to determine

requirements, plan integration testing, and then served as the point

of contact for all aspects of the integration.

. Managed project tasks and deliverables with Microsoft Project.

. Managed software and hardware purchase requirements and justifications

for management review.

EDS Incorporated, Rochester, NY 1997 - 2000

PROJECT MANAGER

Deployed with a team a systems management enhancements (LAN/WAN) in order

to improve operational efficiencies for a customer with over 500 print,

file and mail servers. Managed all projects with a project management

lifecycle.

. Managed the implementation of WEB-based hardware monitoring within

client's infrastructure. Developed operational processes, proactive

troubleshooting policies, support documentation and resolved server

issues that did not comply with the standard configuration.

. Organized an initiative to inventory and configure LAN hardware (hubs

and switches) at 130 sites across the US and led an internal

department project that allowed employees to view and manage assets

related to projects via the intranet.

ENTEX Information Services 1990 - 1996

ACCOUNT MANAGER

Worked on a team that delivered hardware, software, network solutions for

Buffalo, Rochester and Syracuse, New York. Nominated in 1994 and 1995 to

ENTEX President's Club for exceeding preset profit quotas.

. Engaged with professionals that included CIOs, MIS directors,

procurement buyers, system engineers and end users. Account base

included state and local government, colleges, banking and

manufacturing.

. Prepared service proposals for network installations, dedicated

personnel proposals and quotations for a variety of information

technology projects.

. Knowledge of Compaq, IBM, Microsoft, Hewlett Packard, DEC, 3COM and

many others.

TRAINING

LEAN SIX SIGMA YELLOW BELT CERTIFIED

Netegrity's SiteMinder Administration

Netscape Directory Services: Analysis and Planning 4.x

Supporting Microsoft Windows NT v.3.51 (Microsoft authorized), Logical

Operations

EDUCATION

AAS, BUSINESS/MARKETING

Rochester Institute of Technology, Rochester, NY

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