Manager Customer Service

Elaina Edwards

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*** **** ***** ** ***

Bluffton, In. 46714

Cellular 812-***-****

abkydf@r.postjobfree.com

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Objective

To gain a position that will utilize my skills and experience in

administration, and supervision, while offering growth, education, and

opportunity for advancement. Relocating to Fort Wayne area in the spring of

2010.

Qualification Highlights

. Mediation and problem solving skills.

. Competent using software including: Windows, Word, PowerPoint, E-

mail, and the Internet.

. Effective management, technical, and supervisory skills.

. Demonstrated ability to meet the needs of patrons, dependable, hard

working, reliable, and punctual.

. Recognized for long hours, commitment to customers, attention to

detail, professionalism, and follow-up.

. Use clear, concise communication skills in conjunction with

organizational skills to perform daily duties.

. Work well as a team member or independently.

. Met or exceeded all performance goals to date.

. Resourceful, energetic, competent, multi-task and results-oriented.

. Developed and implemented improved policies and procedures,

resulting in improved efficiency and productivity.

Experience

AVI FOODSYSTEMS, MADISON, IN

WAREHOUSE MANAGER, 2009 - Present

. Responsible for the overall supervision of the warehouse staff and

effective operation of packing, shipping, receiving and inventory

control.

. Improved Inventory shrink 65% during first 6 months and increased

customer service level 35%

. Supervised colleagues during hectic seasonal periods

. Responsible for assessing staff adherence to policy standards

. Comfortable motivating and supervising culturally diverse work

forces

Experience

MORGAN FOODS INC, AUSTIN, IN.

Shipping Clerk/Inventory Analyst, 2007 - 2009

. Effectively coordinated and supervised all aspects of shipping and

inventory departments under guidance of Area Manager.

. Direct and assign all shipping and inventory tasks control

operational requirements.

. Well-developed management skills. Utilize all assets and resources

available, maximizing employee productivity and performance to achieve

corporate goals and objectives

. Earned respect with a proven ability to obtain high performance

levels from employees while maintaining a pleasant working atmosphere

. Planned and assigned all responsibilities for shipping and

inventory control departments consisting of 8-10 forklift operators.

. Monitored documented and reported to Area Manager all tasks

performed and completed daily utilizing Excel spreadsheet for review of

productivity.

Experience

IVY TECH COMMUNITY COLLEGE SELLERSBURG, IN.

Facilities Assistant, 05/2005-12/2005

. Coordinated and prioritized all work orders with maintenance crew

reporting to Facility Director daily work order completions.

. Procured all facility supplies, maintenance uniforms, maintenance

equipment and materials,

. Logged use of campus vehicles by faculty for travel assignments

. Assigned gas cards and vehicle keys ensuring prompt return and

accountability.

. Professionally screened all calls for Facility Director.

. Administrative support to Facility Director to include filing,

reporting, appointments, travel arrangements, and meeting preparation.

LOWES COMPANIES INC, North Vernon, IN

Planning Administrator, 1994 - 2003

Results- focused with extensive experience in the planning,

scheduling and reporting of warehouse operations, to facilitate efficient

and cost effective transportation and delivery of diversified product

offerings to multitude of stores and locations.

. Provided strong leadership and administrative support in strategic

operations planning embracing modern technologies for the warehousing and

transportation teams.

. Talent for recognizing and pinpointing negative trends and

procedures, and working collaboratively to promptly devise and implement

corrective solutions.

. Advanced problem solving skills along with strong organizational,

and time and resource-management skills, utilizing flexibility and

adaptability to thrive in dynamic high-volume environments.

. Excellent communication, interpersonal and negotiation skills,

confidently interfacing with people from diverse range of backgrounds and

at all levels of the cooperate hierarchy.

. Pioneered highly successful tracking and distribution of cross

docking within facility, which was adopted as standard operating

procedures for all Lowes distribution warehouses.

. Awarded Team Member of the Month twice in same year for exemplary

performance and dedication to company service.

Education

Ivy Tech Community College ASS Medical Assisting

Plaza Dental Assisting (Certificate)

Harcourt Direct Fitness and Nutrition Career Diploma

Computer Skills

MS Office- Word, Excel, Access, Outlook, SAP IMS, DMS

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