Customer Service Sales
Resume:
Jack London Turner
Radford, Virginia, 24141
**********@*****.***
Objective
To obtain a position that will foster my development and provide the opportunity to utilize my skill set.
Work Experience
Radford Recreation Department, Radford, VA 2006 – Present
Control Desk Supervisor
Assist members and non-members with any thing needed within our facility. Work with members that request
Training in the weight rooms. Direct callers and schedule callers with event planning. Supervise sporting events
such as, wrestling matches, volleyball, and basketball games and tournaments.
Edens Distributing, Pulaski, VA 2009 - Present
Merchandising
Transferred products from the warehouse to consumers efficiently. I have a vast knowledge of our products and
a great rapport with all 40 of my accounts. Managed and supervise the visual displays according to ABC
regulations. Controlled and ensured that all products are presented in a very appealing manner to entice
customers.
Salem Preferred Partners, Salem, VA 2007 – 2009
Lean Coordinator
Responsible for the Lean Manufacturing Principles Implementation for our facility. Currently supervise the
Lean team and responsible for Lean event planning and task delegation. Participated in events at “Jasper
Engines and Transmissions” in Jasper, Indiana as well as ran lean events at our sister plant in Lancaster,
Pennsylvania. Conduct Lean Principles Introduction Training for Lean Team members and all employees who
have participated in recent events. When training the workforce I train to the Toyota Production System and go
over the 7 wastes (MUDA), the 4 M’s, JIT, Poke-Yoke, the 4 P’s and 5S. I have conducted time studies and
position analysis on assembly positions in both assembly line and the material department. Provide weekly
reports to the company president on Lean events. Saved an average of $45K per event
ISO 14001 & 9001 Coordinator 2006 – 2009
Developed, maintained and updated the Quality Management System and Environmental Management System
documentation in hard copy and on the intranet, as required for compliance with QMS and EMS requirements.
Update all the companies Document Control. Trained and coached new hires and on-site contractors to ISO
9001 and 14001 aspects. Scheduled and ran the QMS and EMS meetings. Trained the staff to the ISO 9001-
2000 standard, as well as the 14001-2004 standard. In addition, trained the staff on the SPCC, and evacuation
plans. I created new training tickets and matrix for the company. Conduct audits on areas within the facility
according to the QMS and EMS standard. Created a new Aspect program and maintained it for the facility.
Serve as one of the leaders in the Corrective/ Preventive action program. I coordinate, and maintain the internal
audit program, and the internal audit schedule. I train the internal auditors for our facility. Created new work
instructions for the assembly lines. Tracked quality numbers (internal and external defects) as well as
containments, accidents, gas, electricity usage, and recycling. Make sure that the facility is in compliance with
Federal, State, and local authorities. Conducted benchmarking sessions with our customer.
Jack London Turner Page 2
Performed daily, weekly, and monthly quality and environmental checks. Effectively communicated with our
vendors, customers, and staff. Sent out weekly reports to staff for ISO. Currently assist one of our sister plants
with ISO and getting them prepared for their up and coming ISO audit. Spoke at the Virginia EMS Conference
in 2007.
Corning Incorporated, Blacksburg, VA 1994 – 2006
Operations Associate
Started as a production assembly line worker. Picked among my peers to be a scheduling coordinator for 19
people within a team based environment. Assisted in the training of new hires, loading and unloading trucks.
Became a Level III Raw Material Technician. I was responsible for troubleshooting various
equipment/machines, raw material lot tracking, weekly/monthly cycle reports, on and off-site inventory control.
Participated in weekly videoconference with corporate environmental products division on raw materials. Also
while serving Corning, I received additional training and was a member of a lean and 5S core team, Six Sigma
Green Belt, and internal ISO Auditor. I performed yearly documentation audit updates and performed monthly
safety audits/inspections. In addition, I served as part of gate keepers committee, and goal sharing committee.
Montgomery Ward, Roanoke, VA 1993 -1994
Sales
Responsibilities included electronic sales and customer service.
Hokie Honda, Blacksburg, VA 1992 -1993
Sales
Sold Automobiles, set up appointments for out of state deliveries, filed paper work and maintained customer
service.
Burlington Industries / New River Industries, Radford, VA 1988- 1992
Warehouse Operator
Responsibilities included the loading and unloading raw materials and or finished goods. Filed paper
work, scheduled deliveries.
Education
Radford High School, Radford, VA
New River Community College, Dublin, VA
Currently pursuing degree
Additional Training and Skills
Six Sigma Green Belt
PeopleSoft, Excel, Word, Access and PowerPoint
Lean Manufacturing (Trained by Leroy Morrow. The President of “Basic Lean”)
ISO 9001 certified by AQA International
ISO14001 certified by AQA International
References available upon request.
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