Customer Service Administrative Assistant

Kristine Langbein

**** ******* ***** **. * Grove City, OH 43123

Cellular 614-***-**** * E-Mail: ****.********@*****.***

Administrative Support Professional

Administrative Support Professional able to set effective priorities and implement decisions to achieve immediate

and long-term goals to meet operational timelines. Quickly grasp new skills and apply them to meet maximum

results, whether working alone or as part of a team.

Areas of Strength & Expertise

•

• Microsoft Office Multi-Tasking Retail Operations

• Budget Management Attention to Detail Customer Service

• Report Management Order Processing

• Inventory Management Relationship Building

• Organizational Skills Employee Relations

Professional Experience

Haugland Learning Center Columbus, OH 2010 - present

Administrative Assistant

• Provide general administrative and clerical support to staff.

• Coordinate delivery of IEP reports and other material to school districts.

• Manage paper and electronic filing systems for students.

• Prepare emails, letters, documents, reports, etc.

• Communicate with parents and industry professionals.

• Back up receptionist when needed.

CVS Pharmacy Grove City, OH 2008 - 2010

Customer Service - Part-time

• Responsible for customer service, cash handling, merchandising activities.

• Perform light maintenance and any additional activities as needed.

Boehringer-Ingelheim Roxane, Inc., Columbus, OH, 1992 – 2009

Coordinator III, Solids Manufacturing 1996 - 2009

• Provided administrative support to Manufacturing Department management and cross functional areas,

such as, meeting scheduling, calendar management, file maintenance, and expense reports.

• Independently compiled, managed, and distributed various monthly reports.

• Developed internal tracking system to ensure timely review and revisions of Solids Manufacturing and

Packaging department procedures; ensure they are consistent within and across departments and track

status.

• Reviewed manufacturing formulas for accuracy and follow up with unit leaders with necessary

corrections to ensure quality product.

• Assisted in overseeing supply inventory and communicate with internal/external sources regarding the

purchase/ordering of supplies and equipment in Ariba Spend Management v6.0, via the internet, or directly

from the manufacturer or distributor.

• Managed credit card statements reflecting supporting documents and process expense reports for

department unit leaders and managers.

Kristine Langbein Page 2

• Supported manufacturing documentation, reporting and SAP transactions.

• Acted as back up for maintaining weekly attendance in ADP ezLabor Manager.

Coordinator II, Occupational Health Services 1994-1996

• Scheduled appointments for employee physicals, doctor follow-up visits, and various wellness events.

• Administered all drug screens, import and print all labs, contact LabCorp with any issues.

• Created new employee charts.

• Composed daily log of visits to Occupational Health.

• Assisted in teaching beginning and refresher courses in First Aid/CPR.

• Ordered Supplies

Clerk II – Manufacturing Department 1992 - 1994

• Performed administrative assistance in the Operations Department.

• Assisted in overseeing supply inventory and communicate with internal/external sources regarding the

purchase/ordering of supplies and equipment in Ariba Spend Management v6.0, via the internet, or directly

from the manufacturer or distributor.

• Associate coordinator for weekly GMP training classes for all Manufacturing employees which includes

review of all Department Procedures and SPP’s with each employee in the department.

• Independently managed projects.

• Maintained files of all department documents.

• Data entry of raw material transactions on AS/400 and investigate discrepancies on physical inventory

and computer inventory.

• Compiled monthly Alcohol Report for FDA and Finance and Performance Reports and weekly Department

Schedules.

• Maintained Cleaning and Department Procedure Manuals for each area in the Manufacturing

Department.

Education

Mount Vernon Nazarene University Columbus, OH

Bachelors in Organizational Leadership

License

Notary Public

Contact this candidate