Customer Service Training
Resume:
Fayetteville, North Carolina **306
E-mail: abkyby@r.postjobfree.com
KATIE J. KROB
Education Currently attending Fayetteville State University, Master of
Arts in Sociology
University of Mary Hardin-Baylor, Belton, Texas
Bachelor of Science in Sociology
Minor in English
Skills
Excellent speaking, listening, writing, and reading skills
Knowledgeable in computer operations including Microsoft
Word, Excel, PowerPoint, and Publisher
Competent in both civilian and military administrative
procedures
Employment Community Liaison/ Victim Advocate/ Volunteer Coordinator
Rape Crisis of Cumberland County, Fayetteville, North Carolina
January 2009 - April 2010
. Answered rape crisis hotline and met victims at the
hospital to offer support and provide needed resources
. Provided various types of intervention as needed
. Member of the Multidisciplinary Team through the local
Child Advocacy Center, meeting every other week to examine
local child abuse, neglect, and sexual assault cases to
better serve child and family needs
. Set up counseling appointments with counselor or give
outside resources if desired by the client
. Worked with suicidal victims until they can get a
counseling appointment by either meeting them at our office
or meeting them at the emergency room to listen to their
feelings and set up a safety plan
. Prepared and presented briefings about sexual assault and
rape awareness to the community at venues such as churches,
colleges, local schools, and community watch programs
. Worked with local law enforcement agencies and community
organizations to better inform victims of their options and
to bridge the gap between victims and service organizations
. Worked with the local Sexual Assault Response Team which
included members from both Ft. Bragg and Pope Air force
Base in order to best serve the community's needs
. Organized and lead 20-hour state-mandated training classes
for new volunteers on topics including signs and symptoms
of abuse, ethics, confidentiality, military and civilian
procedures, active listening, and ways to support victims
. Organized and lead bi-monthly training for current
volunteers on topics such as current date rape drugs and
signs of child sexual abuse
. Recruited new volunteers
. Designed, organized, and wrote a monthly newsletter for
volunteers about upcoming trainings, topics, current
events, and items of agency importance
. Worked with clients from diverse backgrounds
. Demonstrated client confidentiality and respect
Sales Clerk
Bath and Body Works, Fayetteville, North Carolina
November 2008 -January 2009
. Developed customer service and communication skills
. Served as a cashier and performed opening and closing
procedures
Victim Advocate
Families in Crisis, Killeen, Texas
August 2007 - May 2008
. Certified Sexual Assault Advocate through the Texas
Association Against Sexual Assault, Office of the Attorney
General
. Answered rape and abuse crisis hotline and supported
victims of both rape and domestic violence
. Talked with victims about options to better protect
themselves from domestic violence including making a safety
plan and having personal items, such as social security
cards and clothing, already packed
. Presented briefings at local high schools on topics
including domestic violence, appropriate dating
relationships, and sexual assault, and spoke openly with
teens, answering their complex questions about sex,
relationships, domestic violence, and rape
. Demonstrated confidentiality and respect
Activities Assistant
North Carolina Veterans Nursing Home, Fayetteville, North
Carolina
May 2005 - June 2006
. Worked alongside the hospital social worker in order to
best serve the veteran's needs
. Acted as an advocate on behalf of the veterans and their
families
. Listened to and provided each veteran with support
. Lead residents in recreational activities
. Helped build the self esteem of residents through
interactive time with them
. Assisted residents of various mental disabilities
Sales Clerk
Old Navy, Fayetteville, North Carolina
October 2002 - March 2003
. Developed customer service and communication skills
. Understood the customers' needs and wants
. Served as a cashier and performed opening and closing
procedures
Power Generation Mechanic
United States Army, A co. 307th Sig BN, Camp Carroll, Korea
June 2001 - June 2002
. Kept thousands of dollars of equipment and tool box clean,
orderly, and properly maintained in order to accomplish
the mission
. Coordinated and monitored maintenance programs for all of
the unit's generators
. Prepared ongoing management reports, analysis, and
correspondence of all unit generators
. Reviewed records for accuracy and rectified discrepancies
with the Chief Warrant Officer in charge
. Ordered generator parts and equipment in order to succeed
in the Army's mission of readiness
. Supervised and provided training and development of
personnel to support job proficiency and promotion provided
by hands-on training classes with the specified equipment
. Promoted and demonstrated appropriate respect for cultural
diversity among coworkers and all work-related contacts
Battalion Mail Clerk
United States Army, HQ co 101st FSB, Ft. Riley, Kansas
June 2000 - June 2001
. Received a Secret Security Clearance in order to become the
Battalion Mail Clerk
. Was personally responsible for transporting classified
information for the 101st Forward Support Battalion
. Collected, sorted, and delivered the battalion mail, both
local and during training missions
. Held personal responsibility for the transportation of the
mail, Support Operations Officer, and his communications
over the radio while traveling
. Generated information and reports to the Support Operations
Officer regarding the battalion mail
Power Generation Mechanic
United States Army, A co. 101st FSB, Ft. Riley, Kansas
June 1998 - June 2000
. Coordinated and monitored maintenance programs for all of
the unit's generators
. Prepared ongoing management reports, analysis, and
correspondence
. Reviewed records for accuracy and rectified discrepancies
. Supervised and provided training and development of
personnel to support job proficiency and promotion
. Promoted and demonstrated appropriate respect for cultural
diversity among coworkers and all work-related contacts
Research Methods and Evaluations of Teaching Death and Dying
University of Mary Hardin-Baylor, Belton, Texas
. Researched how information taught in a "Death and Dying"
college class personally affected students
. Wrote a 30 page report indicating the findings
. Presented the findings at the Southwestern Social Sciences
Conference in Las Vegas, Nevada in March 2008
Honors University of Mary Hardin-Baylor
. Provost Honor Roll
. Pi Gamma Mu International Honor Society in Social Sciences
. Alpha Chi Honor Society
Certificates
. Completed 5.5 hours of training in "Special Populations:
Male Victims, Teen Victims and Secondary Victims" from the
North Carolina Coalition Against Sexual Assault Training
Institute, 2009
. Completed 3 hours of training in "When It Gets Scary:
Creating a Violence Plan" at Fayetteville Technical
Community College, 2009
. Completed 3 hours of training in "Child Sexual Abuse
Prevention Training" from the Fayetteville Family Life
Center and the Child Advocacy Center, 2009
. Completed 6 hours of training in "Advanced Court Advocacy
Training" from the North Carolina Coalition Against
Domestic Violence, 2009
Awards United States Army
. Army Commendation Medal (2nd Award)
. Army Achievement Medal (2nd Award)
. Army Good Conduct Medal
. National Defense Medal
. Army Service Ribbon
. Overseas Service Ribbon
. Marksmanship Qualification Badge with Rifle Bar
. Driver and Mechanic Badge with Driver-W Bar
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