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Customer Service Medical

Location:
Oliver Springs, TN, 37840
Posted:
September 20, 2010

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Resume:

Amanda B Irwin

*** ****** ****** **

Oliver Springs TN 37840

865-***-****

abkybk@r.postjobfree.com

Summary of Qualifications

• A.A.S. in Allied Health Science.

• Medical transcription certificate from an AHDI and ACCP-approved transcription

certificate program.

• Typing skills of 60 WPM.

• Excellent communication skills (both verbal and written) necessary to perform the

essential functions of the position (including but not limited to English usage, grammar,

punctuation, and sentence structure).

• Exceptional ability to perform unsupervised and meet established deadlines.

• Experience with common office equipment including, but not limited to, computers,

multi-line phone system, fax machine and copier.

• Strong ability to operate designated operating systems and word processing (e.g., XP,

Vista, Windows 7, Office 2003 and 2007, other software), transcription equipment, and

other equipment as specified for the department's needs.

• Excellent eye, hand, and auditory coordination necessary to perform the essential

functions of the position.

Professional Experience

MedQuist Transcriptions Ltd

Home-Based Medical Transcriptionist – October 2009 to June 2010

• Reports/Specialties Transcribed: Acute Care/ER, discharge summary, consultation,

operative notes, and clinic letters for GI, GU, endocrine, developmental pediatrics,

orthopedics, plastic surgery and audiological evaluations for one 250+ bed acute care

facility and two 300+ bed acute care facilities, all with numerous outpatient centers

and one with a Level I trauma center.

• Trained in both straight transcription and voice recognition.

• Transcribe and edit recorded material as per client guidelines.

• Verify accuracy of patient information such as name and identification number; verify

accuracy of transcription for correct punctuation, grammar, and spelling.

• Follow established departmental policies and procedures for healthcare

documentation integrity.

Med-Tech Resources, Inc

Home-Based Medical Transcriptionist - May 2009 to October 2009

Clinical Practicum for Certificate Program - January 2009 to April 2009

• Specialties Transcribed: Acute Care/ER, operative reports, discharge summary,

consultation, polysomnography, nutrition support, history and physical examination,

palliative care, death summary, pain clinic, urology, cardiology, ENT/dental,

gastroenterology, laboratory data, neurology, OB/GYN, ophthalmology, orthopedics,

pathology, and radiology for one 500+ bed acute care facility with numerous

outpatient centers.

• Transcribe and edit recorded material as per client guidelines.

• Verify accuracy of patient information such as name and identification number; verify

accuracy of transcription for correct punctuation, grammar, and spelling.

• Follow established departmental policies and procedures for healthcare

documentation integrity.

GMR Transcription

Home-Based General Transcriptionist - December 2008 to April 2009

• Transcribe and edit physician/patient conversations verbatim as per client guidelines.

• Follow established departmental policies and procedure for healthcare documentation

integrity

Tennessee Farmer’s Mutual Insurance Company

Customer Service Representative – October 2005 to April 2006

• Performed reception duties, such as answering calls and/or greeting visitors,

providing information, and taking messages.

• Accepted payments for policies, as well as balanced books at the end of the day for

daily deposits.

• Performed general clerical duties, such as filing and typing, as well as using common

office machines or equipment such as personal computers, copying machines, or fax

machines and multi-line phone systems.

Education and Professional Training

Roane State Community College – August 2008 to July 2010

• A.A.S. in Allied Health Science

o July 2010

o Graduated Magna Cum Laude with a 3.72 GPA on a 4.0 scale.

• Certificate in Medical Transcription (AHDI and ACCP-approved program)

o May 2009

Professional Organizations

• Medical Transcription Advisory Board

o Roane State Community College

References

Available upon request



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