Customer Service Representative

Toni Debrill

Home: 614-***-****, Cell: 937-***-****

*********@****.***

Objective

Obtain a position as a team-player in a people-oriented organization where

I can maximize my data entry and customer-service experience in a

challenging environment to achieve the corporate goals.

Professional Experience

May 2010-Current Remedy Staffing/Gardner Inc.

Customer Service Representative Columbus, OH

Take incoming calls from dealers and consumer to place parts orders for

lawn/garden equipment and power tool replacement parts.

November 2008-January 2009 Bioscrip

Columbus, OH

Customer Service Representative

Learned HIPPA Procedures

Processed medication refills for customers

September 2006-June 2008 Cardinal Health

Dublin, OH

Distrack Processing Coordinator

Researched payment discrepancies, corrected invoices for credits or re

bills, assisted with

small projects, assisted with new hire training, completed Lean Six Sigma

White Belt Course,

logged completed work into Excel spreadsheet.

May 2006 - September 2006 OSI

Westerville, OH

First Party Collections Representative

Negotiated payments due, documented payment plans, and handled escalated

calls.

December 2005 - February 2006 Randstad/ADP

Alpharetta, GA

Implementation Support Specialist

Enter new client data and employee data into payroll system, verify client

information in

computer system, dispatched cases to service department.

June 2005-November 2005 Enhancement Services

Alpharetta, GA

Customer Service Representative

Answered 80-100 calls, processed credit cardholders requests for point

redemption, and

assisted customers with decision making.

EDUCATION

Sinclair Community College (2002) 9 credit hours completed

SKILLS

Sound knowledge of Microsoft Office software and equipment. great skill in

entering data accurately and efficiently into spreadsheets. Ability to type

accurately at a rate of 35-40 w.p.m.; use 10-key calculator by touch; able

interact tactfully with co-workers and managers. Strong ability to resolve

escalated issues with customers, excellent ability to understand and carry

out written and oral instructions; strong ability to build rapport with

customer, detail oriented, internet, data entry, HIPPA procedures

training, completed medical billing and coding training.

Contact this candidate