Customer Service Manager
Resume:
Elizabeth A. Bush
**** ***** ***** **** ? Columbiaville, MI 48421
810-***-**** *********.****@**********.*** (810) 793-
1297
Operations Manager
Qualification Highlights
. Innovative professional with progressive management and sales
expertise.
. Proactive, leader/manager at ease in high stress, fast-paced
environments with emerging and multiple responsibilities.
. Excellent leadership, oral/written communication, interpersonal,
intuitive, and analytical skills.
. Thrive in both independent and collaborative work environments.
. Known for developing and executing innovative policies and procedures.
. Proven track record of streamlining workflow and creating a team
environment to increase productivity.
Education
BBA - Business Management, Grand Valley State University - Allendale, MI
BBA - International Business, Grand Valley State University - Allendale, MI
Professional Experience
Decker Equipment Rochester, MI 03/2006 - 01/2010
Operations Manager
. Direct all operating, sales, warehousing, purchasing, marketing, human
resource, and administrative functions.
. Develop and execute policies and procedures to ensure the overall
operations force provides proper and effective treatment of customers.
. Reorganize management, systems and business operations to ensure
timely execution of financial reporting, operating forecasts, cash
flow planning, new project evaluation, banking, equipment maintenance,
advertising, cost/pricing and related activities.
Ferrellgas Lapper, MI 08/2005 - 02/2006
Customer Service Representative
. Answer customer phone calls.
. Process customer payments.
. Assist walk-in traffic with purchases and payments.
J & L Industrial Supply Grand Rapids, MI 11/1999 - 05/2005
Key Account Specialist
. Managed inventories of major customers equaling $3 mil + in sales.
. On site training of customers on Commodity Management programs.
. Trained in sales, purchasing, accounting, inventory management,
customer service, and shipping/receiving.
Contact this candidate