Manager Customer Service

MichelleNolke

Profile

Award Wining Web Design - Extensive experience in both web and graphic

design. Develop web sites, posters, logos, brochures and ads for a wide

variety of projects and freelance work.

Effective Team Leader - Posses a unique skill for verbal and written

communication. Enjoy technical skill advancement, complex problem solving,

and visual communication challenges a must.

Software Skills

Adobe CS2 Photoshop, Illustrator, In Design, Image

Ready, & PageMaker

Macromedia 8 Fireworks, Flash, & Dreamweaver

Microsoft XP/Vista & Publisher, Print Shop Pro, & FrontPage

MAC OS8

Other Corel Draw, Freehand, Quark Express, HTML,

Programs/Languages DHTML, ASP, CSS, UI, GUI, and XML

Selected Awards and Honors

Summa cum Laude, 2007

Gold Web Award, 2003-2004

Internet Excellence Award, 2003

Web Manager of the Month, 2003

Customer Service Awards, 2001, 2002

Career Development

Assistant Manager

2008 - 2009 S&K Men's Wear Tallahassee, FL

. Managed store operations with 5 sales managers. Use of online system

for employee scheduling, interviewing, training, inventory, and

setting weekly goals.

. Ensure store profitability. Daily formal wear coordination, reviewing

home office goals, security measures, follow directives of regional

managers.

. Boosted store sales by 20% in 6 months. Repeatedly and consistently

ranked top 5 in district for both store and employee sales.

Senior Web Designer

2007- 2008 FL. Dept. of Education Tallahassee, FL

. Supervised, created, and designed 20 to 30 web pages daily for

production DOE web site using HTML, XML, UI, and CSS. Use of some

JavaScript and ASP.

. Verify all forms, documents, web pages and images from multiple

offices. Check for 508 accessible and ADA compliancy hourly.

. Coordinated with data programmers to recommend interface between web

pages and databases for entire web site. Maintained Docutech system.

Office Manager

2004 - 2006 Millennium 2000 Construction Inc. Tallahassee, FL

. Designed all company logo, web site, forms, business cards and

letterhead.

. Managed subcontractor invoicing, bank draws, liability insurance,

payroll, and professional licensing for 1.2 million dollar for profit

company.

. Financial transactions completed with QuickBooks Pro for Contractors.

Division Web Manager

2000 - 2004 FL Dept. of Health Tallahassee, FL

. Developed, coordinated, and organized 6 web sites containing over 100

pages. Supervised 4 employees. Aided in development of ARCGIS system.

. Analyzed division web requirements, consulted with administrators on

management issues, designed thematic web pages, and site templates

using FrontPage and Visio.

. Developed and implemented new web site policies and procedures in

2002.

Education

2007, BFA, American Intercontinental University Online, Visual

Communications

2004, The Florida Real Estate School, Real Estate Sales License

1999-2003, Computer Classes: TCP/IP, ASP 3.0, ARCGIS I, PageMaker 6.5,

FrontPage 98, HTML, XML, Illustrator 8.0, Photoshop 5.5

2002, Windows 2000 Basic Administration

2000, Seminars: Web Site Development, Designing Brochures

Professional Affiliations

2002-2004, American Webmasters Association

2000, Certified Gemologist

1999, Certified Diamontologist

Notice: Personal/Professional Production and Reference Materials Available

Upon Request.

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