Customer Service High School
Resume:
Sheritta Janae Ford
Marion, SC ***71
Objective: To learn, develop and share my experience with Customer Service. I also would like to gain
management skills and knowledge with new areas of customer service that I may not already know.
Work Experience
2007-Present
International Provisioning Care Rep
AT&T
Handles incoming calls with the highest degree of courtesy and professionalism to resolve customer issues with
one call resolution. Communicates with customers using web based tools and demonstrates proficiency in typing
and grammar, also handles business transactions in connections with activations of new customer accounts.
2006-2007
Customer Service Rep
Harbor Freight Tools
Handled incoming calls from customers concerning order status and operations of tools purchased from the
company. Customers also called to have representatives track packages through Fed-Ex, Ups, etc.
2005-2006
Call Center Operator
ADP
Answer incoming calls to interview potential new hires for Work Opportunity Tax Credit. Received several calls
from different franchises.
1998-2005
Supply Specialist
US Army Reserves
Supplied military equipment for unit of 50 or more personnel and maintained the equipment for the unit valued at
more than $100,000
2000-2004
Claims Associate III
BCBSSC( Tricare )
Handle incoming calls from military beneficiaries, dependents and medical providers regarding claim status.
Processed and adjusted claims using the web based tools. Has knowledge of UB-92 and HCFA-1500 claim
forms.
Education
June 1998
Henry Snyder High School
Jersey City,NJ
December 2009- Present
University Of Phoenix
Health Administration- Medical Records
Skills
Microsoft Word and Microsoft Works
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