Ashley Grady

**** ***** **.

Pueblo, CO *****

719-***-****

Objective: An interesting position with a growing company

Experience: GCS Pueblo,CO

Inbound Sales Support 04/2010 to 08/2010

• Served as data entry clerk for GCS, inputting sales for Comcast and

setting up installation times for cusotmers..

• Resolved customer complaints and requests for refunds, exchanges

and adjustments.

• Answered customer's telephone, mail and in-person inquiries and

directed customers to appropriate sales area.

• Assisted customers to select and purchase specified merchandise.

• Notified customers when service was completed and accepted

payments.

• Kept records of services in progress.

At&t Pueblo, CO

Customer Service Representative 09/2009 to 02/2010

• Arranged for repair and replacement of defective phones covered by

warranty.

• Kept records of services in progress in individual customer's

personal accounts.

• Notified customers when service was completed and accepted

payments for normal phone service and on collection accounts.

• Assisted customers to select and purchase specified phones and

accessories that would best fit their needs.

• Resolved customer complaints and requests for refunds, exchanges

and adjustments.

• Answered and managed multi-line phone system.

Credit Union of Colorado Pueblo, CO

Teller/Receptionist 07/2008 to 08/2009

• Received and disbursed money, and kept records of money and

negotiable instruments involved in financial transactions.

• Executed daily operations of monitoring past due accounts and

contacting customer about the status of their accounts.

• Received checks and cash for deposits, verified amounts and

examined checks for endorsements.

• Cashed checks after verification of signatures and customer

balances.

• Entered customers' transactions into computer and issued

computer-generated receipts.

• Placed holds on accounts for uncollected funds.

• Ordered daily supply of cash and counted incoming cash.

• Balanced currency, coin and checks in cash drawer at end of shift,

using calculator.

• Explained, promoted, and sold products and services, such as

travelers checks, savings bonds, money orders and cashier's

checks.

• Opened new accounts.

• Answered and Managed multi-line phone system.

Wendy's Pueblo, CO

Cashier/Crew Member 08/2007 to 07/2008

• Requested customer orders and depressed keys of multicounting

machine to simultaneously record order and compute bill.

• Selected requested food items from serving and storage areas and

assembled items on serving tray or in takeout bag.

• Notified kitchen personnel of shortages and special orders.

• Served cold drinks, using drink-dispensing machine, and frozen milk

drinks and desserts, using milkshake or frozen custard machine.

• Trained and managed new employees and achieved significant

improvements in their productivity.

• Made and served hot beverages, using automatic water heater and

coffeemaker.

• Pressed lids onto beverages and placed beverages on serving tray

or in takeout container.

• Maintained an orderly eating and serving area.

• Structured and maintained a clean and proficient kitchen and dinign

area.

Education: Pueblo Community College (Online) Pueblo, CO

Radiology Technician Program 2009- Current

Colorado State University Pueblo, CO

Bachelor's in Business Management - Economics 2008-2009

Pueblo West High School Pueblo West, CO

High School Diploma 2004 - 2008

References: Available upon request

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