Customer Service Administrative Assistant
Resume:
AYANA KAREEM-CRAWLEY
Windsor Mill, Maryland 21244
abky3w@r.postjobfree.com
Career Objective:
My objective is to obtain the HR Administrative Assistant career path
position. There I will be able to display the knowledge, skills, and
abilities that I've acquired through formal education and on the job
training.
Knowledge, Skills, and Abilities:
I am a motivated, stable employee that has experience with utilizing
computer systems, word processing, and database software to provide
efficient and effective support to manage programs. I have the ability to
communicate both verbally and written; along with being extremely detail
oriented, and a stickler for accuracy. Task management skills allows me to
properly coordinate responsibilities for administrative and managerial
Having interpersonal skills, this helps with my strong and successful
background in customer service all while being very team oriented.
Work Experience:
April 2007-Present Toyota Financial Services Owings Mills, MD
December 2008-Present Currently I am responsible for analyzing charge offs
and mitigating losses. This entails refunding any warranty funds obtained
by the vehicle purchaser, waiving any late fees that have been assessed due
to non payment and charging off the vehicles final balance amounts.
September 2008-December 2008 Inventory Control Officer-Responsible for
obtaining vehicles that have been repossessed and tracking them until they
reach our contracted auctions. In the event the vehicle doesn't reach the
auction, I then contact our repossession company with an expected "one-
call" resolution to locate our vehicle an ensure timely and proper delivery
to our auctions. Once the vehicle is found, I then completely turn the
vehicle over to the auction for possession. Also I am responsible for
contacting insurance companies for claims on damaged vehicles for charged
off.
April 2007-September 2008 Payment Processor--Previous duties included
payment and payoff posting to customers and dealers accounts, data entry
and spreadsheet record keeping of overnight deliveries to prevent losses
and recording minutes of our monthly team meetings. I was also responsible
for interoffice and United States postal incoming and outgoing mailroom
procedures, mail distribution and UPS, DHL, and FedEx processes and
inventory tracking.
September 2006-April 2007 Wachovia Corporation Glyndon, MD
Duties include processing customer credit and cash transactions, informing
customers of product knowledge for account upgrades and add-ons, and
processing night depository transactions. In the event of a night
depository error, I then contact account signer(s) for verification and
correction if necessary. If customers are unavailable, process deposit "as
is", have a second teller verify and draft detailed explanation letter of
deposit discrepancy to send to my customers.
July 2005-May 2006 The Harbor Bank of Maryland Baltimore, MD
Duties include processing customer credit and currency transactions,
assisting with teller manager duties which included ATM cash debit and
credit counting and balancing. Ensuring all of my credit and debit
transactions balance and assisted other tellers with their credit and debit
transaction balancing. In the event of a teller discrepancy, I would search
and correct errors when needed. Responsible for full branch which entailed
entering each teller's daily cash count, the ATM amounts and the branch's
vault amount on an Excel spreadsheet for daily tracking.
March 2003-July 2005 AT & T Relay Baltimore, MD
Duties include assisting Deaf and Hard of Hearing customers with continuous
customer service, translation of verbal and written conversation with a
computer and TTY machine, and ongoing training to technical and customer
service updates.
Education:
May 2006-Present Strayer University Owings Mills, MD
I have an Associate of Arts degree in Business Administration. I am
currently pursuing my Bachelors in Business Management with a minor in
Human Resources. I currently carry a GPA of 3.207
September 1994-September 1995 Gordon Phillips Baltimore, MD I attended
trade school and earned my Cosmetologist License through the State Board of
Cosmetology. Presently I'm licensed in the state of Maryland
September 1989-June 1993 Woodlawn High School Woodlawn, MD Graduated and
earned a high school diploma in June 1993
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