Customer Service Sales
Resume:
Ashley L. Mays **** Parkwood Circle Algonquin, IL 60102
Home: 847-***-**** Cell: 734-***-****
abky33@r.postjobfree.com
Ashley L. Mays
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E nt ry-Level Sales / Business Development Professional
Have been a CNA for the last 5 years, and I have developed Key Competencies
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a strong skill set when it comes to working with people due Customer Acquisition
to the extensive circumstances I have worked under. Referral/Repeat Business
Excellent interpersonal, communication and relationship Generation
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building skills. Listen attentively, communicate persuasively PowerPoint Presentations
and follow through diligently.
Technically skilled when it comes to using Microsoft, in Complaint Handling
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addition to being well versed in Microsoft Office Suite Consultative Sales
including Word, Excel, and PowerPoint Sales Reports &
Correspondence
POS Systems
Marketing Development
Education
Mc Hen ry County College
CNA Certification, 2005
CPR Certification until 2013
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Hospice Certification, 2010
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12 Hour Dementia Training Certification, 2005
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Telephone Skills Certification, 2008
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Patient Care Companion Workshop Certification, 2005
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Work Experience
Bright Star Healthcare Agency, Lake in the Hills, IL April 2010 Current
Lead CNA and Agency Rep.
Job Responsibilities and Accomplishments:
• Responsible for initial interview process along with management to identify with new patients what their
requirements for job responsibility will be for the Case CNA.
• Trained Case CNA with new patient. Outlining the responsibilities of both the patient and the CNA.
• Acclimated to new environments, situations, locations and personnel on a daily basis without any
hesitation.
• Daily function of patient and family care.
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Condell Acute Care Center, Gurnee, IL 60031 March 2007 Feb. 2008
Ashley L. Mays
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CNA/Occupational Health Assistant/Phlebotomist/PA
Job Responsibilities and Accomplishments:
• Promotion to Occupational Health Assistant (responsibilities included blood draws, drug screens, lab
work, and office duties)
• Office duties included data entry, appointment setting, multitasking between patients to expand facilities
client base.
• Provided exceptional customer service, always making patients feel comfortable no matter what their
situation.
• Expanded client base through extensive follow up skills with new patients which ensured that they would
become a long time patient.
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Good Shepherd Hospital, Barrington, IL 60010, Nov. 2005 Jan. 2007
Certified Nursing Assistant
Job Responsibilities and Accomplishments:
• Worked on the FLOAT Team which allowed me to interact with all patients and all employees within the
hospital.
• Developed organizational skills and multitasking abilities that allowed me to provide excellent service to
both patients and hospital staff.
• Rose to every challenge that was presented to me, and overcame all obstacles weather they were business
or personal. (specific challenge of drawing blood is both a business and something very personal)
• Always focused on helping patients feel at ease in this challenging environment.
• Provided excellent employee services to patient, patient families, and Good Shepherd Hospital.
• Developed excellent communication skills, organizational skills, and inyerpersonal skills throughout my
career.
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Ashley L. Mays
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