Customer Service Management

Skills and Qualifications

. Experience in analyzing accounting reports and financial data

. Managing Accounts Receivable / Payable, billing, payments and

all other Cash Flow operation.

. Cash Flow and treasury management experience.

. Knowledge of export /import procedures. Experience in handling

portfolios of export/import transactions

. Expertise in reviewing Letters Of Credit, documents for

import/export shipments. Preparing letters of credit for opening /

issuance.

. Personal emphasis on excellent customer service

. Strong communication skills including reporting to management and

collaborating with external and internal parties.

. Skilled in using IMex, MS Excel, MS Word and

experienced in working within a computerized

environment.

Experience

Bank Leumi Le Israel Ltd.

2001 - 2010

Analyst, International Trade Center

. Import and Export - Examining transactions and documents, including

Documentary Credit, collection, Accounts Receivable / Payable.

. Accumulating and monitoring economic and current financial information

from the bank's various departments and customers.

. Analyzing the reports and controlling performance results/deviations.

. Customer service.

Opto - Vision Ltd, Israel (Import and Distribution)

1993 - 2001

Analyst

. Generation of product and market reports based on Sales report,

Acquisition orders, Orders backlog, Inventory, Import acquisition

reports and forecast reports.

. Periodic monitoring and management of the sales team's performance

. Budgeting and monitoring performance. Reporting management.

. Controlling the supply chain.

. Monitoring distribution channels and sales teams

. Handling customer requests

. Handling import and acquisition operations

. Collaborating with suppliers and service contractors.

. Handling customer requests.

. Handling import and acquisition operation.

CLAL Finance and Commerce ltd. Israel

1985 - 1993

Treasury Analyst

. Management of financial operations: Loans, accounts receivables and

accounts payable,

. Management of short- and long-term investments.

. Forecasting and management of the cash flow.

Education

. Ben Gurion University, Israel

B.A. in Economics

. The Israeli Export Institute, Israel

Degree in: Export & Import Management

. Bar-Ilan University, Israel

Degree in "Acquisition & Logistics Management"

LANGUAGES: Fluent in English and Hebrew.

Personal Qualities

. Self-starter able to work with no supervision

. Quick learning curve

. High level of diligence and accuracy

. Experienced in team work and relationship building

. Excellent customer service

I am a permanent resident eligible to work within the U.S.A.

Contact this candidate