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Customer Service Sales

Location:
Cambria Heights, New York, 11411, United States
Posted:
May 28, 2010

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***** ******

***-** ***** ******

Cambria heights, NY 11411

(917) ***-**** (718) ***-****

***********@*****.***

Summary

A go getter with a can do attitude, with leadership and communication research skills.

Accomplishments

Sales Rep of the Month (March 1990)

Experience

Hachette Filpacchi Media US Inc New York, NY

Feb 2005 to Nov 2009

Credit Analyst

Received and processed collection items such as checks,credit card payments.Assist in processing &

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allocating wire transfer payments presented to bank by customers and corresponding banks.

Reviewed individual and commercial customer files to identify and select delinquent accounts for

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collection.

Executed daily operations of contacting past due accounts to establish amicable payment resolution.

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Wrote, designed predemand & final demand notices for past due accounts with payment resolution.

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Consulted with customers to resolve complaints and verified financial and credit transactions.

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Was instrumental in determining which deliquents accouts to forward to legal for collection or legal action.

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Analyzed credit data and financial statements via Dunn & Bradstreet to determine the degree of risk

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involved in extending credit for new accounts.

Prepared bad debit reports that included the degree of risk involved in extending credit.

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Evaluated customer records and recommended payment plans based on earnings, savings data, payment

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history, and purchase activity.

Conferred with credit association and other business representatives to exchange credit information.

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Successfully handled foreing intercompany accounts.

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Independence Community Bank NY New York, NY

June 2004 to Feb 2005

(Consultant) Accounts Payable Clerk

Review and input various invoices for payment ranging from expense to vendor invoices.

Kids Headquarters New York

Jan 2004 to June 2004

Account Payable Rep

Handle various warehouse invoices. Review invoices for accurate accounting before coding & batching to be

process for payment.

ABC New York New York, NY

Oct 2001 to Oct 2003

Accounts Payable

Quality assurance accounts payable dealing with various vendors in regards to past due invoices. Responding to

vendors inquiry regarding payment status via AP hotline.

Georgeson Shareholders Service New York, NY

Sept 1999 to Sept 2000

Sr. Marketing Rep

Handle incoming calls from various sharholders, regarding mutual funds, stocks, bonds & merger & aquisition.

Outgoing calls to shareholders advising them of stock splits mergers and any related investment transaction.

Lehman Brothers NJ Jersey City, New York

Jan 1999 to June 1999

(Consultant) Global Accounts Research Manager/ Accts. Payable Rep

Research Lehman Brothers subsidiary accounts via the internet and linking them to Lehman Brothers central

account system.

American Investment Banking Capital New York, NY

May 1996 to Jan 1999

Account Excutive

Dealt with stocks, bonds, mutual funds within the US and the Fooste, Candin markets.

Time Warner Cable NY Flushing, New York

Nov 1989 to April 1996

Servicabilty Rep

Prospected potential multiple dwellings within the boroughs of Queens, Brooklyn & Manhattan expediting

cable service. (various titles include telemarketing,front office sales specialist, customer service rep, lead rep

both sales & customer service)

Education

University Of Phoenix (On Line)

Wiedner University Wilmington, Degree

Bayside High School Bayside New York

1986

HS Diploma

Additional Training

Trained in all areas of Internet Research

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Trained in all areas of People soft

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Trained in all areas of Great Plains Systems.

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Trained in all areas of Cintrix Advantage

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Trained in all areas of Microsoft word and Excel

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Awards

Sales person of the Month March 90 (Time Warner Cables)

References

Available upon request



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